Principal Process Manager

Capital One • McLean, VA

11d • $98,900 - $124,300

About The Position

As a Principal Process Manager in the Centralized Team, you will be working with the Agency Finance Deal Teams and Centralized offshore teams to support loan Originations and related processes.

Requirements

• Bachelor’s Degree or military experience
• At least 4 years of experience in Process, Program or Project Management

Nice To Haves

• 5+ years of experience in Process, Program or Project Management
• 5+ years of banking experience working in loan administrative function
• Advanced proficiency in Microsoft Office or Google Suite
• Experience with AI LLMs and prompt engineering
• Possession of strong interpersonal and problem solving skills
• Excellent business writing and verbal communication skills
• Ability to work independently as well as collaboratively in a team environment
• Advanced degree or certification

Responsibilities

• Proactively manage the third-party report process including obtaining bids, engagement, drafting site inspection memos, scheduling site inspections, and tracking status and due dates
• Manage cost accounting summaries, track vendor invoices, and ensure timely payment
• Maintain loan system of record (Salesforce) to support Underwriting and Closing activities
• Manage and deliver loan documents and data to Agencies
• Execute tasks and responsibilities in compliance with Bank and Agency regulations and guidelines
• Support Compliance and Audit reviews by fulfilling data requests, leading process walkthroughs, assisting with issue remediation, and designing new controls and documentation
• Identify processes that are strong candidates for standardization, digitization, or automation, and assist in designing streamlined future-state workflows
• Lead projects from start to finish, including scoping, stakeholder coordination, planning, and tracking status
• Support oversight of assigned offshore processes by building a strong understanding of their responsibilities and helping them navigate competing priorities
• Support vendor management functions to ensure strict compliance with Agency guidelines
• Create, update, and maintain procedures and job aids related to the Centralized Team’s functions
• Provide key updates and reporting for various stakeholders, and step in during supervisor absences to maintain continuous workflow
• Manage end-to-end health of core processes (Maturity, Loan Boarding, Repairs, FEMA monitoring)
• Ensure timely execution of annual/bi-annual certifications; leverage predictive alerts to automate and flag compliance risks
• Reconcile reports across Salesforce and internal sheets, utilizing AI-assisted anomaly detection to catch data discrepancies early
• Serve as primary Data Steward for AM; partner with Tech teams to establish data readiness for future AI and automation models
• Lead recurring data cleanups (covenants, contacts, Risk Ratings in RealInsight) using AI/ML tools for automated data reconciliation
• Own and optimize shared mailboxes using AI-driven triaging, auto-tagging, and intelligent routing
• Proactively manage expectations and provide updates to AM Team Leads, Risk, and external partners in the absence of a supervisor
• Leverage Generative AI and prompt engineering to enhance process design and productivity

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Principal