Principal Physician Relations Specialist - CST
About The Position
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Job Specific Summary At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. Careers that Change Lives Across our global Neuroscience organization, we advance care for some of medicine’s most complex neurological and spinal conditions. By combining innovative technology, data-driven insights, and deep clinical expertise, we partner with physicians and health systems to improve how patients are treated and supported throughout their care journey. Our Cranial & Spinal Technologies (CST) operating unit advances surgical care for spine and cranial conditions through an integrated ecosystem of implants, navigation, robotics, imaging, and planning tools. Platforms like AiBLE enhance precision, efficiency, and outcomes for complex procedures worldwide. Check us out on LinkedIn: Medtronic CST As the Principal Physician Relations Specialist, you will play a strategic and execution-focused role within Surgeon Partnerships & Innovation, leading the planning and delivery of Customer Experience Programs (CEPs) and advancing surgeon partnership initiatives across Spine Procedure and Development teams. You will be responsible for creating a consistent, high-quality CST experience for surgeons—translating business priorities into meaningful engagements through hands-on demonstrations, procedural education, and coordinated cross-functional execution. Partnering closely with CST Marketing, R&D, Enabling Technologies, Sales Leadership, Legal, and Compliance, you will ensure surgeon engagement efforts are prioritized, compliant, and directly tied to commercial outcomes, including procedural adoption, capital utilization, and long-term partnership growth. This role requires strong program leadership, cross-functional influence, and the ability to manage complex physician relationships in a highly regulated environment.
Requirements
- Minimum Requirements Bachelor's Degree
- Minimum 7 years of relevant experience, or advanced degree with a minimum of 5 years of relevant experience.
- For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Nice To Haves
- Experience managing physician partnerships and surgeon engagement programs
- Strong cross-functional leadership and stakeholder management skills
- Knowledge of medical device contracting, compliance, and documentation processes
- Experience supporting capital equipment or procedural solution launches
- Project and/or program management experience
Responsibilities
- Lead end-to-end execution of Customer Experience Programs (CEPs), including development of standardized content and decks, coordination of hands-on demos and overviews (e.g., Navigation, Robotics, Procedural Solutions), and delivery of a consistent, high-quality surgeon experience
- Partner with CST ET DMs, RSDs, AVPs, and Marketing to identify, prioritize, and prepare high-impact surgeon engagements aligned to business objectives
- Coordinate Spine Procedure and Development Project team activities, ensuring alignment across Marketing, R&D, Sales, and Surgeon Partnerships
- Conduct quarterly alignment reviews with Marketing, R&D, and Surgeon Partnerships to assess program effectiveness, surgeon engagement, and opportunities to elevate the overall CST experience
- Evaluate surgeon engagement and program performance, proactively identifying gaps, risks, and growth opportunities
- Ensure consistent execution of governance and documentation processes across procedure teams and projects, with a focus on enhancing the surgeon experience and operational excellence
- Drive execution discipline through structured tracking, clear action planning, and cross-functional communication, including defined follow-through on CEP-related commitments
- Lead post-CEP follow-up, ensuring actionable next steps are completed and aligned to defined business objectives (e.g., adoption, conversions, capital pull-through)
- Own and track post-program impact metrics (e.g., engagement progression, procedural adoption, revenue influence), providing visibility to stakeholders and informing future prioritization
- Travel approximately 15–20%
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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What This Job Offers
Job Type
Full-time
Career Level
Principal
