Principal, NetSuite Consultant (Remote)
About The Position
Bryant Park Consulting is a leading Oracle | NetSuite consulting firm dedicated to helping businesses achieve their goals through successful ERP implementations and optimizations. We are a team of experienced consultants passionate about delivering exceptional client service and driving digital transformation. At Bryant Park Consulting, we foster a collaborative and supportive environment where our employees can thrive and grow professionally. As a Principal Consultant you will be responsible for playing a critical role in supporting the continuous improvement of the products and services we provide to our clients.
Requirements
- Bachelor's or Advanced degree in Business, Accounting, Computer Science, Information Systems or MBA or equivalent work experience
- 4+ years of hands-on NetSuite experience, including configuration, implementation, consulting/administration, support, and escalations
- NetSuite Certifications heavily preferred - ERP Consultant, Administrator
- Experience and knowledge of best practices surrounding ERP
- Familiarity with common application integrations via Celigo, Boomi, and FarApp (NetSuite Connector) for applications including Shopify, Amazon, 3PL, Salesforce, Payroll systems, and more.
- Ability to successfully manage client and team interactions, and communicate with technical and non-technical audiences
- Experience managing a team of 5+ consultants working across multiple engagements
Responsibilities
- Act as subject matter expert and key contributor to service transition and service delivery for accounts assigned to the team
- Ensure client satisfaction on assigned accounts by addressing requests within defined SLAs; typically 3-6 projects or as needed
- Proactively review workload and redistribute as necessary
- Conduct regular account reviews to identify client satisfaction, process adherence, backlogs, quality of services provided, opportunities for improvement, etc.
- Serve as primary lead/contact for assigned clients
- Review contracts for special terms. Monitor time expended, billings, renewals, profitability
- Lead and actively participate in initiatives to improve maturity and growth of Managed Services delivery
- Train, mentor, and act as subject matter expert for team on both technical and functional skill sets
- Advise client on standard functionality, leading practices for software and industry
- Act as primary Technical Account Manager ("TAM”) for key accounts
- Help manage teams across different multiple geographic regions
- Design Dashboards to track Key Performance Indicators to indicate proactive changes to the customer's environments
Benefits
- 401k with Company match up to 6%
- United Health Plan
- Dental
- Vision
- Life Insurance
- Accidental Death and Dismemberment
- reimburse for costs of approved training, continuing education, skills development, and professional certification programs and exams
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What This Job Offers
Job Type
Full-time
Career Level
Principal
