Principal/Lead Specialist - IT ETRM Systems

Energy Transfer•Houston, TX

About The Position

The Principal Specialist - IT ETRM Systems supports the ION RightAngle application and related system customizations and integrations. The role focuses on systems support, communication, organization, and customer service. The position interacts with end-users, developers, and managers to support and enhance RightAngle; documents issues and enhancements for developers; answers end-user questions and helps resolve data issues; and creates and maintains functional design documents. It also analyzes, tests, and deploys system upgrades, patches, and custom code releases in accordance with change management procedures and internal guidelines. The specialist supports business-critical situations and scheduled tasks after hours, contributes to the best-practice library, mentors team members, handles multiple simultaneous tasks with limited supervision, ensures corporate compliance requirements are met, and communicates appropriately across organizational levels. The role requires strong application support experience, knowledge of physical and financial commodities, SQL and relational database concepts, and familiarity with SDLC processes and ticketing systems. It involves understanding RightAngle data flow across front- and back-office functions and testing business scenarios from deal capture through invoicing. The work is usually performed under normal office conditions. Occasional overnight travel may be required.

Requirements

Bachelor’s degree, preferably in Information Technology, Information Systems, or a related area; equivalent experience is accepted for the specified job levels.
10+ years of experience in application support for the principal-level requirement.
Excellent customer service, interpersonal, communication, and team collaboration skills.
Strong understanding of physical commodities (oil, NGLs, and refined products) and financial commodities.
Strong understanding of SQL and relational database concepts.
Familiarity with SDLC processes such as Agile and Waterfall.
Experience working with ticketing systems such as Remedy or ServiceNow.
Familiarity with RightAngle front-to-back-office system data flow, including Deal Capture, Contract Management, Lease Center, Credit, Risk, Scheduling, Inventory, and Settlements.
Ability to create complex pricing provisions and report views.
Excellent analytical and problem-solving skills, strong organizational skills, and attention to detail.
Demonstrated initiative and ability to work under pressure, meet tight deadlines, and maintain high quality standards.
For the Senior IT Specialist level: a bachelor’s degree or equivalent experience and 5–8 years of relevant job-related experience.
For the Lead IT Specialist level: a bachelor’s degree or equivalent experience and 8+ years of relevant job-related experience.
For the Principal IT Specialist level: a bachelor’s degree or equivalent experience and 10+ years of relevant job-related experience.
Able to remain stationary for 50% of the time due to prolonged periods of sitting or standing.
Occasional overnight travel may be required.

Nice To Haves

Experience with ION RightAngle S20 or later.
Previous experience in the Oil & Gas industry.
Advanced Excel skills and intermediate skills in other Microsoft Office applications.

Responsibilities

Interact daily with end-users, developers, and managers to support and enhance RightAngle.
Document issues and enhancements with sufficient detail for the development team to resolve technical issues and build solutions.
Answer end-user questions and assist with data issues.
Create and maintain system functional design documents.
Analyze, test, and deploy RightAngle system upgrades, patches, and custom code releases.
Follow defined change management procedures and internal guidelines.
Be available to support after-hours business-critical situations and scheduled tasks.
Contribute to the best-practice library and mentor other team members.
Work on multiple simultaneous tasks with limited supervision.
Ensure requirements are met in accordance with corporate compliance.
Ensure proper communication to all levels of the organization.
Test business scenarios in RightAngle from deal capture to invoicing.