Principal IT Programmer Analyst

NextEra Energy•North Palm Beach, FL

91d

About The Position

At PALMS Insurance, a NextEra Energy company, we specialize in offering customized insurance solutions that address the unique needs of our clients. Our commitment to excellence, reliability, and customer satisfaction sets us apart as a trusted provider in the insurance industry. We are seeking an experienced and forward-thinking Lead Software Engineer to join our growing technology team at Palms Insurance. In this leadership role, you will drive the design, development, and evolution of our Palms Insurance Platform (PIP) and emerging AI-driven applications, while mentoring a team of Senior and mid-level engineers. You will sit at the intersection of full-stack software engineering, generative AI, and P&C insurance operations — translating complex business needs into scalable, intelligent solutions. This position assesses, designs, develops, integrates and troubleshoots technology to support business processes. Employees provide technical or functional guidance to project or work teams, as needed within specific or multiple disciplines. This position is accountable for ensuring the reliability, performance, security, and continuity of IT systems, as well as ensuring that excellent technical support services are provided.

Requirements

6+ years of experience
High School Grad / GED
Bachelor's or Equivalent Experience

Nice To Haves

8+ years of full-stack software development experience, with formal training in software engineering principles.
5+ years of hands-on experience with AWS services: S3, Lambda, Glue, DMS, Cloudwatch, Redshift, Aurora, SageMaker, or EKS.
Proficiency in Python, JavaScript/TypeScript, Next.js, Node.js, and React.js.
Strong hands-on experience with GenAI and LLM technologies: LLM models, RAG, Vector DBs, Agentic AI frameworks (LangChain/LangGraph, ADK, NGA), and MCP.
Solid understanding of NLP, LLMs, machine learning, and deep learning methods.
Experience with AI/ML frameworks such as TensorFlow or Porch.
Strong working knowledge of microservices architecture, RESTful APIs, and caching technologies.
Experience with containerization and orchestration: Docker and Kubernetes.
Proficiency in Git-based version control and CI/CD tooling (GitHub Actions).
Strong unit and functional testing skills using Postman.
Strong problem-solving, debugging, and analytical skills.
Excellent communication, collaboration, and stakeholder engagement abilities.
Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred).
Deep understanding of LLM techniques including Agents, Planning, Reasoning, and tool use.
Hands-on experience with LLM observability and evaluation tools: Streamlit.
Experience deploying ML models on AWS using SageMaker or EKS.
Background in P&C insurance domains including claims, underwriting, or risk — or demonstrated ability to ramp quickly in regulated financial services environments.
Experience with Tailwind CSS and Svelte/SvelteKit for front-end development.
Prior experience in a technical lead or staff engineer capacity, including mentoring and team development responsibilities.
Bachelor's - Information Systems

Responsibilities

Lead architecture and design discussions for PIP and AI agent-driven platforms, aligning solutions with the company's technology roadmap and strategic goals.
Design, develop, and maintain scalable, secure, and high-performance full-stack applications using modern frameworks including Next.js, TypeScript, and Python.
Architect and deploy Agentic AI and LLM-powered solutions leveraging frameworks such as LangChain/LangGraph, ADK, or NGA, integrated with AWS and enterprise data platforms.
Lead the design and implementation of RAG pipelines, vector databases, and MCP (Model Context Protocol) patterns to support intelligent insurance workflows.
Support, augment, and extend the Palms Insurance Platform (PIP) adding features, refining UX, and managing data changes in collaboration with data and analytics teams.
Build and maintain AI agents for claims automation, underwriting support, risk assessment, and compliance use cases within P&C insurance.
Develop and integrate LLM observability, evaluation, and test pipelines using tools such as LangSmith, or Streamlit.
Implement real-time data processing and microservices-based integrations with RESTful APIs, caching layers, and event-driven architectures.
Contributes to the development of operational reporting and dashboards supporting PIP and insurance business units.
Define and execute comprehensive testing strategies including unit, integration, end-to-end, UAT, and AI conversation / LLM evaluation testing.
Drive automated testing using frameworks such as Selenium, or Postman.
Enforce CI/CD best practices using GitHub.
Participate in and lead code reviews, establishing and evolving software development standards across the team.
Mentor and guide Senior and mid-level engineers, sharing knowledge of AI/ML best practices, software design patterns, and insurance domain context.
Collaborate cross-functionally with underwriting, claims, actuarial, and finance stakeholders to gather requirements and deliver high-quality, on-time solutions.
Contribute to technical specifications, user story refinement, effort estimates, and sprint planning.
Foster a culture of continuous learning, innovation, and engineering excellence.
Analyzes, designs, develops, tests, debugs, implements, maintains, integrates, customizes, and enhances existing or new systems
Applies appropriate Agile or development methodologies, system development lifecycles, tools, and technology to manage development activities
Automates the handoff of code releases from development to operations (DevOps)
Participates in the change management and service ticket management processes including receiving, resolution monitoring, and ensuring customer satisfaction
Leads projects when needed and builds strong working understanding of the solution being delivered
Ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems
Designs, develops, and tests experimental application work to test new ideas with bounded cost and time frames
Ensures that applications processes are conducted in line with corporate social responsibility, security, compliance, environmental, and technical policies and applicable standards and legislation
Acts as liaison with regulatory agencies, vendors, and contractors on matters relating to computer systems as required
Defines metrics and monitors Service Level Agreements (SLAs) for systems being developed
Performs other job-related duties as assigned