Principal IT Programmer Analyst

NextEra Energy•Houston, TX

About The Position

The Principal IT Programmer Analyst within NEER Solutions serves as a senior technical leader responsible for the full stack design, development, and delivery of enterprise-grade platforms supporting NextEra Energy Retail's mass market operations. This individual operates at the intersection of technology and business — capable of architecting scalable .NET/SQL solutions and communicating those decisions with clarity to business stakeholders and senior leadership. They lead distributed onshore/offshore teams and champion AI-assisted development as a standard of modern delivery. This position assesses, designs, develops, integrates and troubleshoots technology to support business processes. Employees provide technical or functional guidance to project or work teams, as needed within specific or multiple disciplines. This position is accountable for ensuring the reliability, performance, security, and continuity of IT systems, as well as ensuring that excellent technical support services are provided.

Requirements

Bachelor’s degree in computer science, Information Systems, or related field
8+ years of progressive software development experience, with at least 3 years in a senior or principal capacity
Expert-level proficiency in .NET (C#, ASP.NET Core, Web API, MVC) and Microsoft SQL Server (schema design, stored procedures, query optimization, indexing)
Proven experience designing and optimizing IVR call flows and queue routing logic in telephony platforms
Familiarity with contact center AI capabilities — agent assist, real-time transcription, sentiment analysis, bot containment reporting
Experience with CI/CD pipelines and DevOps tooling (Azure DevOps, Git)
Demonstrated, hands-on use of AI coding and productivity tools as a regular part of the development workflow
Proven experience leading and managing distributed onshore/offshore development teams
Cloud platform exposure — GCP, AWS preferred
Exceptional business-facing communication skills — able to present to Directors, VPs, and business leads without relying on technical jargon
High School Grad / GED
Bachelor's or Equivalent Experience
Experience: 6+ years

Nice To Haves

Master's in MIS or CS strongly preferred
Master's - Information Systems

Responsibilities

Architect and deliver full stack solutions using .NET (C#, ASP.NET Core, Web API) and Microsoft SQL Server, ensuring scalability, performance, and long-term maintainability
Manage and own a customer call center application stack, including telephony platform administration and integration
Deliver and manage AI chatbot and/or voice bot solutions, including NLP/LLM platform configuration, conversational design integration, and backend API connectivity
Familiarity with contact center AI capabilities — agent assist, real-time transcription, sentiment analysis, bot containment reporting
Integrate telephony and chatbot platforms with CRM and billing systems via REST APIs or middleware
Lead design reviews, code reviews, and technical standards enforcement across enterprise platforms
Drive adoption of AI-assisted development tools (e.g., GitHub Copilot, Cursor, ChatGPT) to accelerate delivery velocity and improve code quality
Evaluate and recommend architectural patterns, technology upgrades, and integration approaches
Analyzes, designs, develops, tests, debugs, implements, maintains, integrates, customizes, and enhances existing or new systems
Applies appropriate Agile or development methodologies, system development lifecycles, tools, and technology to manage development activities
Automates the handoff of code releases from development to operations (DevOps)
Participates in the change management and service ticket management processes including receiving, resolution monitoring, and ensuring customer satisfaction
Leads projects when needed and builds strong working understanding of the solution being delivered
Ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems
Designs, develops, and tests experimental application work to test new ideas with bounded cost and time frames
Ensures that applications processes are conducted in line with corporate social responsibility, security, compliance, environmental, and technical policies and applicable standards and legislation
Acts as liaison with regulatory agencies, vendors, and contractors on matters relating to computer systems as required
Defines metrics and monitors Service Level Agreements (SLAs) for systems being developed
Performs other job-related duties as assigned