Principal IT Analyst / Business Systems Analyst - Fully Remote

Magellan Health

3d • $93,955 - $159,725 • Remote

About The Position

The Principal IT Business Analyst acts as a liaison between IT and business units across Magellan HealthCare (MHC). Situated in the IT Clinical Solutions tower, they are responsible for working with end users to fully understand the business definitions of data, including but not limited to, where the data is collected or published, the workflows involved in data collection, gathering both technical and business specifications for projects, and the technologies necessary to make it a useful resource for data consumers. The incumbent will assist in assuring that technical systems meet the company’s data needs for program planning and agency performance measures. Responsible for translating requirements into specifications involving appropriate technologies. This position will analyze, evaluate and design/redesign business, IT or operational processes using scientific approaches such as Critical Thinking, Lean Management, ITIL, Design Thinking and structured systems analysis and design. Provide leadership to more junior IT Analysts through all aspects of the software development cycles. Be a hands-on analyst who can define user stories and acceptance criteria, assist with problem solving, root cause analysis, trouble shooting and coaching of junior it analysts on the team and ensure that requirements and acceptance criteria satisfy business needs. Demonstrate a high level of expertise in the `IT Analyst` craft. Help the team work through impediments. Clear impediments and escalate issues when needed. Drive usability and quality of the software developed within the area. Help the team manage changes. Plan, prioritize and deliver the detail behind enhancements. Work on a variety of enterprise applications and problems. Develop relationships with senior stakeholders across partner teams, addressing concerns and removing roadblocks to drive projects forward. Ensure that requirements and acceptance criteria satisfy business needs. Deploy business requirements through reliable business system configuration updates to enterprise applications. Help the team work through impediments. Clear impediments and escalate issues when needed. Drive usability and quality of the software developed within the area. Helps the team manage changes. Plan, prioritize and deliver enhancements. Work on a variety of enterprise applications and problems. Develop relationships with senior stakeholders across partner teams, addressing concerns and removing roadblocks to drive projects forward. Analyze issues with focus on identifying root cause and prevention. Help the team arrive at innovative solutions. Other duties as assigned. The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

Requirements

• Experience in MS Office suite, including Excel
• Intermediate relational database understanding required
• Familiarity with SQL preferred
• Experience creating or authoring technical design documents at a high level (not detailed)
• Healthcare knowledge/terminology preferred, but not required
• Excellent critical thinking, analytic, evaluation and problem-solving skills required
• General database or data investigation skills
• Ability to prepare clear, accurate and informative designs and documentation
• Exposure to API requirements, mapping, and development preferred
• Experience in requirements gathering and turning requirements into specifications is preferred
• Experience with Agile, scrum, story creation preferred
• Experience with Jira, Visio or Lucidchart a plus
• 7+ years of experience as a Business Systems Analyst / Technical Business Analyst
• A Combination of Education and Work Experience May Be Considered.
• Bachelor's - Computer and Information Science
• License and Certifications - Required

Nice To Haves

• Healthcare knowledge/terminology preferred, but not required
• Familiarity with SQL preferred
• Exposure to API requirements, mapping, and development preferred
• Experience in requirements gathering and turning requirements into specifications is preferred
• Experience with Agile, scrum, story creation preferred
• Experience with Jira, Visio or Lucidchart a plus

Responsibilities

• Investigation and documentation of various work processes
• Developing proof of concepts to demonstrate work flows and gain user/stakeholder buy in
• Customer-facing experience as a Sr. Business Systems Analyst
• Analyzing data requirements to determine if needed data already exists in clinical systems
• Collaborating with business stakeholders, developers, analysts, data architects, database administrators and business analysts in business units as well as both local and enterprise technology units to meet business needs of stakeholders
• Ensuring data quality is maintained by identifying data integration errors and working to improve data quality
• Determining ways to reuse data structures, interfaces, and APIs to meet other business needs
• Providing support to integration developers by documenting rules and procedures required to transform, process and load solution data
• Provide leadership to more junior IT Analysts through all aspects of the software development cycles.
• Be a hands-on analyst who can define user stories and acceptance criteria, assist with problem solving, root cause analysis, trouble shooting and coaching of junior it analysts on the team and ensure that requirements and acceptance criteria satisfy business needs.
• Demonstrate a high level of expertise in the `IT Analyst` craft.
• Help the team work through impediments.
• Clear impediments and escalate issues when needed.
• Drive usability and quality of the software developed within the area.
• Help the team manage changes.
• Plan, prioritize and deliver the detail behind enhancements.
• Work on a variety of enterprise applications and problems.
• Develop relationships with senior stakeholders across partner teams, addressing concerns and removing roadblocks to drive projects forward.
• Ensure that requirements and acceptance criteria satisfy business needs.
• Deploy business requirements through reliable business system configuration updates to enterprise applications.
• Analyze issues with focus on identifying root cause and prevention.
• Help the team arrive at innovative solutions.
• Other duties as assigned.
• 6+ years related experience including a minimum of 3+ years of delivering requirements and testing in support of high quality, secure software in IT.
• Good presentation and communication skills.
• Highly collaborative.
• Ability to execute on strategies to solve complex and open-ended business problems.
• Lead prototyping of potential solutions.
• Perform implementation reviews.
• Lead support of resolution of technical challenges.
• Proactive, can-do attitude.
• Take responsibility for ensuring success of all implementation.
• Technically proficient and hands-on.
• Mastery of QA methodology and problem solving tools/techniques.
• Experience with applying Design Thinking Techniques.
• Critical Thinker.
• Strong presentation skills.
• Creativity and show initiative.

Benefits

• short-term incentives
• comprehensive benefits package
• broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing
• professional growth and development
• total health and wellness
• rewards and recognition
• employee unity

What This Job Offers

• Job Type: Full-time
• Career Level: Principal