Principal Inbound Product Manager, Agentic Platform - Moveworks

ServiceNow•Santa Clara, CA

11h•Onsite

About The Position

This role involves driving product vision and strategy for ServiceNow's Agentic Platform, focusing on AI-enhanced technology. The Product Manager will collaborate with researchers, designers, and customers to define and validate innovative ideas, conduct competitive analysis, and engage stakeholders to build product roadmaps. Key responsibilities include understanding customer usage, developing user personas, defining product roadmaps with success metrics, gathering and prioritizing requirements, and collaborating with engineering on release management. The role also involves working with the pricing team on product packaging and pricing, creating documentation, enabling other teams, and leading press and analyst briefings.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of professional experience in Product Management
Experience delivering AI-powered products/solutions
The ability to make trade-off decisions between possible, desirable, and viable, which requires a good sense of what is technically feasible
Strong prioritization skills and the discipline to focus on high impact activities
Top notch written and oral communication skills
Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap
Exceptional problem-solving skills
Enjoys working in a highly collaborative environment
Passion for design thinking, product management best practices and shaping the future of how enterprises will collaborate
Ability to travel approximately 15%

Responsibilities

Drive product vision and strategy that delight ServiceNow’s customers and developer community and help us stand out in the marketplace
Collaborate with researchers and designers on defining and testing innovative ideas
Validate product designs and prototypes with customers
Own technical/feature-based competitive analysis
Engage internal stakeholders and partners to obtain necessary inputs for product strategy & roadmap, get buy-in/commitments, and manage expectations
Understand how customers are using the product, gains & pains, reasons for low usage
Develop/refine user personas and use cases
Know top representative 5-10 customers intimately, their specific use cases, gains & pains
Be the voice of the customer and provide a business perspective on value
Define product roadmap and key success metrics; ensure they are instrumented & reviewed
Gather, prioritize and define requirements for each release
Create alignment with other BUs
Create feature plans for each release, including acceptance criteria, use cases, etc.
Collaborate with engineering on release management: understand status, risks, dependencies and help address risks and resolve issues
Collaborate with the central pricing team and provide recommendations to the Pricing Committee on the product’s pricing and packaging
Implement packaging definitions in the product and build necessary license and entitlement verifications
Create base documentation and enable Outbound PM and Docs team
Work with Now on Now team to deliver content and make sure product is being used internally and aligned with best practices
Lead press and analyst briefings