Principal Product Designer, Moveworks

ServiceNow•Mountain View, CA

About The Position

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce, enabling employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by advanced LLMs, proprietary models, and a sophisticated Agentic AI platform, Moveworks transforms how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business. In December 2025, Moveworks was acquired by ServiceNow, combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities to deliver the AI platform for every person and every workflow. ServiceNow, founded in 2004, is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. This role sits within the Product Design organization and focuses on the core web application suite, the central interface where users experience the most advanced AI capabilities, building a compelling product for employee experience front door. As a Principal Product Designer, you will define the design vision for the web platform, playing a transformative role in bridging Agentic AI technology with world-class web experience. You will operate at the top strategic altitude while maintaining a strong hand in execution—driving clarity and coherence across large-scale, cross-product initiatives in a fast-evolving technical landscape.

Requirements

BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
Experience participating in the complete product development lifecycle of web and/or software applications.
Experience in user experience design or industry experience (corporate, software, web or agency)

Nice To Haves

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
15+ years of relevant design experience with strong first principle thinking
An inspiring portfolio demonstrating formative contributions to design language, strategy, processes, and standards, up to company level.
Strategic advocate for design and for users at the cross-functional senior leadership and executive level.
Proven experience in creating business value with a strong balance of understanding of technologies, deep knowledge of product & engineering.
Seen as a thought leader in a company and industry, delivering product experiences that exemplify beautiful design, catalyze user and enterprise productivity, create extensible systems and frameworks, and inspire customers.
Influence skills and drive to define design strategies across multiple products and/or complex horizontal initiatives.

Responsibilities

Lead large, cross-product, strategic AI and web initiatives that are critical to the success of a business unit or the company as a whole to transform how people work around the world.
Drive product experiences that exemplify deep understanding of machine learning, elegant design, catalyze user and enterprise productivity, create extensible systems and frameworks, and inspire customers.
Provide strategic direction, vision, and leadership for collaborative efforts with multidisciplinary teams.
Act as an industry influencer and thought leader, advancing the industry through contributions to trade events and publications.
Raise the bar for the entire design team on how to envision, build and iterate on compelling product experiences.