Principal Field Technical Service Specialist - NMPH - Remote within USA (Open)
About The Position
The Neuromodulation and Pelvic Health Clinical Research organization partners with physicians, research sites, and cross-functional teams to advance evidence generation and support the safe and effective use of investigational and commercial therapies. This team provides field-based clinical and technical expertise throughout the clinical study lifecycle, helping sites execute study protocols, optimize device utilization, support patient management, and deliver high-quality study outcomes. This is a remote U.S.-based role requiring residence within the assigned region. The position supports clinical research activities across multiple study sites and healthcare settings through a combination of in-person and virtual engagement. Travel is expected approximately 70% to 75% of the time, including air and ground travel, with occasional work across multiple U.S. time zones. This field-based clinical research support role serves as a key technical and clinical resource for investigational and commercial Neuromodulation and Pelvic Health therapies. The position works directly with physicians, investigators, research coordinators, patients, and internal partners to support clinical study execution, device-related procedures, programming activities, protocol adherence, patient follow-up, and technical issue resolution. The role also contributes field insights that help improve study design, training strategies, patient experience, and future product development activities.
Requirements
- High School Diploma or GED and 10+ years; OR Associate Degree and 8+ years; OR Bachelor's Degree and 6+ years of clinical, technical, field service, medical device, healthcare, procedural support, or related experience.
- Experience supporting device-based clinical, technical, procedural, or customer-facing activities, including physician education, device programming, troubleshooting, procedural support, or patient support.
- Ability to work effectively in clinical environments while supporting multiple stakeholders and study priorities.
- Ability to travel approximately 70% to 75% of the time, including overnight travel by air and automobile, to support clinical research sites and business needs across the United States.
Nice To Haves
- Experience supporting clinical research studies, investigational device studies, feasibility studies, pivotal trials, or post-market clinical programs.
- Experience with Neuromodulation and/or Pelvic Health therapies, including Deep Brain Stimulation, Spinal Cord Stimulation, Targeted Drug Delivery, Sacral Neuromodulation, Tibial Neuromodulation, or related therapy areas.
- Experience providing procedural, operating room, interventional, or implant support, including device programming, follow-up care, and physician workflow support.
- Knowledge of Good Clinical Practice, clinical trial conduct, protocol compliance, study documentation requirements, data quality standards, and regulated medical device environments.
- Experience training, mentoring, coaching, or providing technical leadership to clinical, technical, or field-based professionals.
- For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Responsibilities
- Provide field-based technical, procedural, and clinical support for Neuromodulation and Pelvic Health clinical studies, including implant procedures, device programming, follow-up visits, troubleshooting, and study-related patient support.
- Partner with physicians, investigators, research coordinators, and site personnel to support protocol compliance, enrollment activities, patient follow-up, and high-quality data collection throughout the study lifecycle.
- Serve as a technical resource across Clinical Research, Engineering, Research and Technology, Medical Affairs, and field teams to support effective clinical study execution.
- Support study planning, activation, and site initiation activities, including review of clinical investigational plans, workflows, training materials, technical documentation, and site support strategies.
- Deliver education and training to physicians, research staff, internal teams, and field personnel on device functionality, therapy delivery, programming, procedural workflows, and study-specific requirements.
- Document field observations, technical issues, study execution challenges, and customer feedback; communicate trends and recommendations to appropriate stakeholders.
- Collaborate with cross-functional partners to identify study risks, remove execution barriers, and improve operational effectiveness across clinical research programs.
- Mentor and provide technical guidance to clinical and field-based colleagues by sharing best practices, workflow knowledge, and study support expertise.
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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What This Job Offers
Job Type
Full-time
Career Level
Principal
