Principal Field Service Technical Training Specialist

Medtronic•Lafayette, CO

8d•$109,600 - $164,400•Remote

About The Position

The Principal Field Service Technical Training Specialist role is to train field service engineers (FSE), hospital biomed staff, and others on Medtronic cranial and spine medical device repair and maintenance. While this position is posted as remote, the facility where training takes place is in Lafayette, CO. and is required to be at the facility full time a minimum of 2 weeks per month to conduct instructor-led training. Medtronic will not cover travel costs to be on site, so only candidates willing to be located close to the facility will be considered. The Principal Field Service Technical Training Specialist has the responsibility and authority to drive, create and deliver training for global field service employees, and hospital Bio-Med customers. This individual will be primarily responsible for creating and delivering the course curriculum for Cranial and Spinal products and technologies, with a focus on X-Ray and Imaging products to educate both employees and customers on the technical knowledge required to troubleshoot, repair, and maintain products in these businesses.

Requirements

High School Diploma or equivalent with 8+ years of engineering, technical training or troubleshooting experience, OR
Associate's Degree with 6+ years of of engineering, technical training or troubleshooting experience, OR
Bachelor’s Degree with 4+ years of of engineering, technical training or troubleshooting experience
Must possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Nice To Haves

Previous experience servicing electromechanical systems for imaging equipment such as x-ray, mammography, and gamma ray systems.
Previous experience in field service or factory engineering in the medical device industry
Direct experience with Cranial and Spine products such as imaging systems
Experience developing content and delivering technical training
Familiarity with Articulate
Familiarity with commonly used test equipment (i.e.: power supplies, DVM's, signal generators, dosimeters, flow meters, etc.)
Ability to read and understand schematics and engineering drawings
Familiar with the FDA 21 CFR, CGMP for Medical device
Advanced education in Electrical Engineering or Scientific discipline or similar related field.
Biomedical Engineering background or equivalent.
Mechanical, electrical, and Windows based computer experience providing technical support & services. Including equipment and application support.
Healthcare/surgical setting experience.
Familiarity with state regulations for imaging equipment.
Ability to function well under pressure and expend effort to meet schedules and deadlines
Adept with the use of basic hand tools and mechanical and electronic devices.

Responsibilities

Collaborate with a cross functional groups (Product Marketing, Sales, Services, Legal, Quality, and Regulatory) to create technical training programs, curricula, course materials and measurements that support business unit strategies and are compliant with regulatory, quality systems, and Business Conduct Standards.
Ensure timely updates to the course curricula to reflect changes in product offerings and market demands.
Drive innovative training methods including on-line modules and video tutorials, using Medtronic’s Medical/Legal/Regulatory (MLR) review, Product Lifecycle Management (PLM) and Learning Management systems as required as a central tracking repository.
Prepare Instructor Guides and certified instructor program on new/revised curricula and materials, on a global basis.
Stay abreast of training and development industry research, (e.g. learning theory, motivation theory), and new methods and techniques.
Work with administrative staff to develop agendas, certificates, tests and to schedule requests to attend training courses.
Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy.
Provide timely evaluation and feedback to trainees and their managers/supervisors.
Partner with Field Service Engineers (including job shadow) and Factory to understand the manufacturing process to develop and maintain technical knowledge, system intricacies, and troubleshooting skills.
Coordinate continuous training opportunities for the global Field service team. Duties include review of newly released/updated repair procedures.
Provide feedback from training into new and sustaining projects as appropriate.
Conduct training courses at different skill levels and audiences in varied locations as needed.
Manage course preparations and facility set up as needed.
Conduct training for new product introductions and/or software releases.
Ensure proper training attendance is documented and updated in proper locations per procedure.
Interact in a professional manner with all course participants in both classroom and social situations.
Maintain and demonstrate a high level of technical knowledge of current product maintenance, repair and troubleshooting procedures. Use this knowledge to better present course content and answer technical questions of course participants.
Conduct Certified Instructor programs for Service educational course offerings.
Retain a comprehensive understanding and clinical knowledge of cranial and spine technology.
Obtain any ongoing education necessary to maintain a cutting-edge education and training curriculum.
May assist in the technical support for users of products. This may include phone support for users and/or technical staff.
Plans, develops, and coordinates in-house product training programs for field support personnel and customers.
Obtains information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids.
Ensures training program(s) meets company and customer objectives.
Maintains communication with customers to ensure effectiveness of training.
Continuously revises lesson plans to meet new training requirements and to keep technical information up to date.