Principal Engineer, Applications

Coherent

About The Position

The Principal Engineer, Applications provides technical support for customers and internal teams, assists with customer demonstrations and product trials, and develops training and documentation. The role addresses customer issues and inquiries, collaborates with internal teams on resolution and root cause analysis, and provides technical support for customer interactions involving PLM and Quality teams. It also reviews product specifications and test plans, gives real-world feedback to new product development, and performs testing at customer sites as required. The position supports product installation and operation training for frontline customer support staff and creates customer installation and operating documentation. Travel is 25% to 33% to meet customer support needs, and the role includes 7x24 on-call support. Work takes place in a climate-controlled professional office environment and routinely involves standard office equipment. Depending on location, the position may be responsible for maintaining applicable quality and environmental management system standards. Employees are expected to follow site and corporate EHS procedures and uphold the company’s ICARE values.

Requirements

M.Sc. or B.Sc. degree in Electrical Engineering, Computer Science, or Physics.
At least 8 years of work experience in optical communication companies as a technical support manager or engineer, development engineer, or system verification engineer.
Experience with coherent optical transceivers, DWDM, OTN, optical network architectures, and network management protocols.
Experience investigating field issues and providing RMA support.
Experience using and troubleshooting network management systems.
Travel 25% to 33% of the time to meet customer support needs.
Provide 7x24 on-call support.
Strong communication and negotiation skills.
Creative, analytical, and structured problem-solving capability.
Team-oriented approach and ability to work as a self-starter.
Ability to meet the stated physical demands, including regularly talking or hearing and frequently standing, walking, handling objects, and reaching with hands and arms.

Nice To Haves

Experience coding Python scripts.
Experience in product development.

Responsibilities

Respond promptly to customer technical issues and inquiries.
Work with internal teams to resolve customer issues and complete root cause analysis.
Provide technical support for customer interactions involving PLM and Quality teams.
Review PLM and R&D product specifications and provide real-world feedback for new product development.
Review or propose test scopes and detailed plans; coordinate reviews with R&D and conduct necessary pre-testing to help ensure trial success.
Perform testing at customer sites as required.
Provide customer demonstration and trial support.
Train frontline customer support teams on new product installation and operation.
Prepare technical customer installation and operating documentation.
Travel to meet customer support needs and provide 7x24 on-call support.
Follow site EHS procedures and Coherent Corp. corporate EHS standards.
Depending on location, execute and maintain applicable ISO 9000, 9001, 14001, or other quality and environmental management system standards.
Adhere to the company’s ICARE values: Integrity, Collaboration, Accountability, Respect, and Enthusiasm.