Principal Engineer, Applications

Coherent Corp.•Santa Clara, CA

4d•$146,000 - $202,063

About The Position

The Principal Engineer, Applications provides technical support for customer issues and inquiries, works with internal teams to resolve issues and complete root cause analysis, and supports customer interactions involving PLM and Quality teams. The role reviews PLM and R&D product specifications and provides practical feedback for new product development. It also supports customer demonstrations and trials by planning test scope, coordinating pre-testing with R&D, and performing testing at customer sites as needed. The position provides new-product installation and operation training to the frontline customer support team and prepares technical customer installation and operating documentation. It requires travel 25% to 33% of the time and 7x24 on-call support. The role operates in a climate-controlled professional office environment and uses standard office equipment. Depending on location, it may also involve executing and maintaining applicable quality and environmental management standards.

Requirements

M.Sc. or B.Sc. degree in Electrical Engineering, Computer Science, or Physics.
At least 8 years of work experience in optical communication companies as a technical support manager or engineer, development engineer, or system verification engineer.
Experience with coherent optical transceivers, DWDM, OTN, optical network architectures, and network management protocols.
Experience investigating field issues and providing RMA support.
Experience using and troubleshooting network management systems.
Ability to travel 25% to 33% of the time to meet customer support needs.
Ability to provide 7x24 on-call support.
Strong communication and negotiation skills.
Creative, analytical, and structured problem-solving capability.
Team-oriented and self-starting.

Nice To Haves

Experience coding Python scripts.
Experience in product development.

Responsibilities

Respond quickly to customer technical support issues and inquiries.
Work with internal teams to resolve customer issues and complete root cause analysis.
Provide technical support for customer interactions involving PLM and Quality teams.
Review PLM and R&D product specifications and provide real-world feedback for new product development.
Review or propose test scope and detailed plans.
Review testing with the R&D team and conduct necessary pre-testing to help ensure trial success.
Perform testing at customer sites as required.
Provide new-product installation and operation training to the frontline customer support team.
Provide technical customer installation and operating documentation.
Follow site EHS procedures and Coherent Corp. Corporate EHS standards.
Depending on location, execute and maintain applicable ISO 9000, 9001, 14001, or other standards within the Quality Management System and Environmental Management System.