Principal CX Program Manager

Microsoft • ,

10d • $142,800 - $304,200

About The Position

As a Principal Customer Experience Program Manager, you will lead high-impact programs to improve how Azure understands customer demand, makes capacity decisions, and delivers computing resources worldwide. You will partner with engineering, product, finance, capacity management, and operations leaders to identify friction, translate customer and business needs into requirements, and make recommendations that affect revenue and customer experience across global markets. The role focuses on enabling faster, higher-quality decisions, reducing handoffs, and creating consistent ways of working at Azure scale.

You will shape capacity planning and delivery for enterprise and AI growth, build expertise across cloud capacity, customer demand, product development, finance, and large-scale operations, and turn ambiguous cross-functional problems into clear decisions, scalable solutions, and measurable customer improvements. Successful approaches will be tested in operating environments and transitioned to the teams responsible for sustaining and improving them.

Requirements

• Bachelor's degree in Computer Science, Engineering, Data Science, Math, Business, or a related field and 6+ years of experience in engineering, product/technical program management, data analysis, or product development, or equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• Master's degree in Computer Science, Engineering, Data Science, Math, Business, or a related field and 8+ years of experience in engineering, product/technical program management, data analysis, or product development, or equivalent experience.
• Bachelor's degree in Computer Science, Engineering, Data Science, Math, Business, or a related field and 12+ years of experience in engineering, product/technical program management, data analysis, or product development, or equivalent experience.
• Experience leading complex, cross-functional programs with meaningful customer, operational, or business impact.
• Strong business judgment and analytical skills, with the ability to balance customer needs, operational constraints, and long-term investments.
• Demonstrated ability to anticipate emerging needs, influence decisions across organizational boundaries, and turn ambiguous problems into scalable solutions.

Responsibilities

• Identify moments that create delay, confusion, or unnecessary effort for customers and internal teams, and define opportunities to improve them.
• Lead cross-functional programs with engineering, product, finance, capacity management, and operations teams, aligning goals, decisions, owners, and success measures.
• Translate global customer demand, business priorities, and operational data into requirements and executive recommendations, making high-stakes tradeoffs that protect customer outcomes and advance business performance.
• Design and launch process, automation, reporting, and workflow improvements that reduce manual work and help teams make faster, better-informed decisions.
• Establish decision paths, approval points, and accountability for choices with worldwide customer and revenue implications.
• Test new approaches in real operating environments, learn from results, and transition successful solutions to the teams that will run and improve them.
• Share reusable practices and insights that help Azure teams improve the capacity experience for enterprise customers and fast-growing AI teams.

Benefits

• Certain roles may be eligible for benefits and other compensation; additional benefits and pay information is available through the linked Microsoft careers page.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal