Principal CX Program Manager

Microsoft • ,

1d • $142,800 - $304,200

About The Position

As a Principal Customer Experience Program Manager, you will lead high-impact programs that improve how Azure understands customer demand, makes capacity decisions, and delivers computing resources worldwide. You will work with engineering, product, finance, and operations leaders to uncover friction, translate customer and business needs into clear requirements, and make recommendations that shape revenue impact and customer experience across global markets. Success means enabling customers and internal teams to make faster, higher-quality decisions, navigate fewer handoffs, and rely on more consistent ways of working at Azure scale.

The role is part of a small transformation team tackling complex cross-functional challenges, testing new approaches, and turning successful solutions into lasting capabilities used across Azure. It offers the opportunity to shape cloud capacity planning and delivery for enterprise and AI growth, develop expertise across cloud capacity, demand, product development, finance, and large-scale operations, and turn ambiguous problems into clear decisions, scalable solutions, and measurable customer improvements.

Requirements

• Bachelor's degree in Computer Science, Engineering, Data Science, Math, Business, or a related field and 6+ years of experience in engineering, product/technical program management, data analysis, or product development, or equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• Master's degree in Computer Science, Engineering, Data Science, Math, Business, or a related field and 8+ years of experience in engineering, product/technical program management, data analysis, or product development, or equivalent experience.
• Bachelor's degree in Computer Science, Engineering, Data Science, Math, Business, or a related field and 12+ years of experience in engineering, product/technical program management, data analysis, or product development, or equivalent experience.
• Experience leading complex, cross-functional programs with meaningful customer, operational, or business impact.
• Strong business judgment and analytical skills, with the ability to balance customer needs, operational constraints, and long-term investments.
• Demonstrated ability to anticipate emerging needs, influence decisions across organizational boundaries, and turn ambiguous problems into scalable solutions.

Responsibilities

• Identify sources of delay, confusion, or unnecessary effort for customers and internal teams, and define opportunities to improve them.
• Lead cross-functional programs with engineering, product, finance, capacity management, and operations teams, aligning goals, decisions, owners, and measures of success.
• Translate global customer demand, business priorities, and operational data into requirements and executive recommendations, making high-stakes tradeoffs that protect customer outcomes and advance business performance.
• Design and launch process, automation, reporting, and workflow improvements that reduce manual work and support faster, better-informed decisions.
• Establish decision paths, approval points, and accountability for decisions with worldwide customer and revenue implications.
• Test new approaches in real operating environments, learn from results, and transition successful solutions to the teams responsible for running and improving them.
• Share reusable practices and insights that help Azure teams improve the capacity experience for enterprise customers and fast-growing AI teams.

Benefits

• Certain roles may be eligible for benefits and other compensation; additional information is available through Microsoft's benefits and pay information page.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal