Senior CX Program Manager

Microsoft • ,

1d • $119,800 - $261,000

About The Position

The Senior Customer Experience Program Manager will lead programs that improve how Azure understands customer demand, makes capacity decisions, and delivers computing resources. The role works across engineering, product, finance, capacity management, and operations to identify customer and business needs, analyze operational challenges, recommend solutions, and turn direction into solutions that can be implemented and sustained.

The position is part of a transformation team addressing complex operational and customer challenges. It focuses on reducing friction and moving from reactive, manually intensive work toward clearer, more predictable, scalable processes supported by automation, data, and decision frameworks. The role offers opportunities to build expertise across cloud capacity, customer demand, product development, finance, and large-scale operations, while leading cross-functional programs and delivering measurable customer and operational outcomes.

Requirements

• Bachelor's degree in Computer Science, Engineering, Data Science, Math, Business, or a related field and 4+ years of experience in engineering, product/technical program management, data analysis, or product development, or equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• Master's degree in Computer Science, Engineering, Data Science, Math, Business, or a related field and 6+ years of experience in engineering, product/technical program management, data analysis, or product development, or equivalent experience.
• Bachelor's degree in Computer Science, Engineering, Data Science, Math, Business, or a related field and 8+ years of experience in engineering, product/technical program management, data analysis, or product development, or equivalent experience.
• Experience owning cross-functional programs with customer, operational, or business impact.
• Demonstrated analytical and business judgment, including evaluating tradeoffs and translating data into recommendations.
• Experience improving processes or workflows through automation, reporting, tooling, or other scalable solutions.
• Demonstrated ability to work through ambiguity, align partners across organizational boundaries, and drive programs from problem definition through implementation.

Responsibilities

• Identify and assess customer, operational, and business challenges, synthesizing information from multiple sources into recommendations and actionable plans.
• Own cross-functional programs from problem definition through implementation, aligning objectives, milestones, dependencies, owners, and measures of success.
• Translate customer demand, operational data, and business priorities into requirements and recommendations; evaluate tradeoffs and recommend a path forward.
• Design and implement process, automation, reporting, and workflow improvements that reduce manual effort, improve visibility, and enable faster, better-informed decisions.
• Use customer and operational insights to identify recurring problems, emerging risks, and opportunities for improvement, partnering with relevant teams to address them.
• Establish practical governance, decision paths, and operating processes that create clearer accountability and more consistent execution across teams.
• Document and share reusable practices and lessons to help other teams adopt successful approaches and improve the capacity customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior