Principal Coordinator, Security Operations Specialist I, Global Workplace Services

Capital One•Riverwoods, IL

2d•Onsite

About The Position

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a Principal Coordinator, Security Ops Specialist. As a Principal Coordinator, Security Operations Specialist, you’ll carry out day-to-day activities in the Global Security Operation Center (GSOC). The GSOC is our 24/7 security and intelligence function that evaluates and reports on hazards and threats to the company including but not limited to natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion and others. This position works rotating shifts that may include weekends, holidays, evenings and overnight shifts. This role's hours are expected to be 2:00 PM to 10:00 PM Central, including weekends, and is subject to change with the needs of the business.

Requirements

At least 2 years of experience in one or more of these fields: Law enforcement, Military, Corporate Security, Business Continuity, Risk, Emergency Management, or Customer Service
At least 1 year of experience with Microsoft Office or Google Suite

Nice To Haves

Associate’s degree or higher
3+ years of experience in the security field
3+ years of Security Operations Center or emergency communications experience

Responsibilities

Intake of critical response communications
Responding to calls for equipment service and information about security-related technology systems, which includes, but is not limited to, phone, email, and emergency mass notification tools
Monitor and respond to security alarms utilizing the alarm monitoring tools themselves, or cameras and various intelligence resources in order to identify and resolve physical security threats
Synthesize large amounts of information quickly
Create a comprehensive documented record of security-related incidents
Coordinate routine and critical incident communications
Understand the proper use of security-related tools and procedures
Implement access control procedures
Assist with physical security validations for our partners and vendors
Support general security, first responder, and law enforcement engagement and response to incidents
Escalate to supervisors when appropriate