Workplace Services Specialist

Thermo Fisher Scientific•Greenfield, IN

5d•Onsite

About The Position

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future. Our PPD® Laboratory Services team has a direct impact on improving patient health through the expertise of scientists, industry thought-leaders and therapeutic experts. As the world leader in serving science, our laboratory professionals bring their commitment to accuracy and quality to deliver groundbreaking innovations. Discover Impactful Work: The purpose of this position is to support the Facilities Management Services function. This position provides vendor management support of onsite services and amenities in an energetic and fast-paced environment. This role requires an expert multi-tasker that will go above and beyond to provide the best service to our internal customers. The role will be expected to build and maintain strong vendor relationships to maximize performance and value delivered according to the vendor’s scope of work.

Requirements

Must be legally authorized to work in the United States without sponsorship.
Must be able to pass a comprehensive background check, which includes a drug screening.
High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
Technical positions may require a certificate
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 6 years).
Experience managing vendors and/or amenity services
Experience working in a corporate environment
Advanced understanding of Microsoft Excel, Outlook, PowerPoint and Word
Ability to communicate clearly and professionally both in writing and verbally
Ability to work independently and cross-functionally in a dynamic environment
Project management skills to handle multiple projects, concurrently, with minimal supervision
Ability to interface with all levels of the company in a professional manner.
Exceptional problem-solving skills
Willingness to complete a broad range of administrative responsibilities ranging from entry to senior-level
Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner
Able to work upright and stationary and/or standing for typical working hours
Able to lift and move objects of 15 to 40 pounds
Able to work in non-traditional work environments
Able to use and learn standard office equipment and technology with proficiency
May have exposure to potentially hazardous elements, including infectious agents, typically found in healthcare or laboratory environments
Able to perform successfully under pressure while prioritizing and handling multiple projects or activities
Exposure to fluctuating and/or extreme temperatures on rare occasions

Nice To Haves

In some cases, an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Responsibilities

Coordinate Landscaping and Snow Removal interface to landlords
Coordinate Window Washing by landlords
Issue Sitewide communications regarding landlord work
Build and manage relationships with Contracted security vendor
Ensure vendors are performing services according to SOW
Coordinate site level work with Global Security Operations Center (GSOC)
Issue Sitewide communications regarding Security work
Oversee daily operations of security for the site
Print, issue, and track employee badge access and system
Maintain and repair badge readers
Perform monthly and quarterly access audits per SOP
Maintain and repair surveillance cameras and system
Perform badging and training for site service vendors
Maintain visitor logs and visitor management system
Build and manage relationships with site vendors
For vendors under direct oversight, ensure services meet SOW intent
Participate in RFPs for new assigned vendors as needed
Develop and maintain quarterly KPIs for assigned vendors
Conduct business reviews with vendors on a quarterly basis
Communicate and track service issues for resolution
Plan and coordinate installation of assigned services in new space
Ensure vendors work within scope of assigned budgets - Micro Market and Beverage Service - Event Logistics and Catering - Shredding services - Common area Janitorial Services