Principal, Client Engagement

Innspace•Bethesda, MD

3h•Onsite

About The Position

Innspace is an international hospitality general contractor with more than 25 years of experience and in-house design and procurement capabilities. The company collaborates with brokers and developers, providing preconstruction and property due diligence to assess PIP renovation costs and evaluate deal feasibility and ROI. Its mission is to provide cost and schedule assurance and seamless project execution. The Principal, Client Engagement drives Innspace’s client engagement methodology, business development strategy, and account relationships within the hospitality construction market. The role is central to expanding and strengthening Innspace’s presence with brokers, developers, and hospitality clients across the United States. It leads client engagement practices and strategy, develops opportunity pipelines, manages client relationship strategies, and leads the client engagement and account executive team. The position is in office and reports to the Senior Director of Client Engagement. The stated work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with travel of up to 50%.

Requirements

At least 10 years of experience in the hotel or hospitality industry within the U.S. market.
Proven track record in business development, client engagement, or account management within hospitality construction, design, or related fields.
Demonstrated success building and maintaining senior-level relationships with brokers, developers, and hospitality clients.
Experience developing and executing business development strategy, forecasting, and pipeline management.
Strong leadership experience and a track record of building and developing high-performing teams.
Excellent communication, negotiation, and relationship-management skills.
Willingness and ability to travel up to 50%.
Valid authorization to work in the U.S. for any employer.

Responsibilities

Drive the company’s client engagement methodology, standards, practices, processes, and technology solutions to enhance organizational capability and effectiveness.
Promote a culture of accuracy in research and intelligence for handover.
Develop and implement a local risk management plan with account executives, ensuring appropriate action is taken when legal, reputational, financial, or other risks arise.
Develop and execute the client partnership and business development strategy, including forecasting, in line with company methodology.
Develop business development and client relations strategies with all disciplines to support the evolution of company strategy.
Create an opportunity pipeline in accordance with the agreed strategic plan and budget or targets.
Develop strategies for identifying, winning, and maintaining clients.
Develop and maintain strategy around focus areas.
Implement agreed strategies for research projects with marketing and strategy teams.
Implement agreed event strategies and budgets.
Map and track key client relationships, including new, existing, and previous contracts and firms.
Collaborate with marketing to ensure brand alignment with the client approach.
Collaborate with the account executive team to identify and drive opportunities with target clients.
Lead and develop a high-performing client engagement and account executive team.
Collaborate with Directors to ensure workforce plans and organizational structure meet company needs, leveraging the capabilities of client engagement talent.
Create a culture of high engagement across all disciplines.
Ensure client engagement team members’ culture, values, and behaviors align with the organization.
Travel up to 50%.