Principal, Client Engagement

Innspace•Seattle, WA

About The Position

Innspace is an international hospitality general contractor with more than 25 years of experience and in-house design and procurement capabilities. It partners with brokers and developers, providing preconstruction and property due diligence to assess PIP renovation costs, deal feasibility, and ROI, with a focus on cost and schedule assurance and seamless project execution. The Principal, Client Engagement will lead Innspace’s client engagement methodology, business development strategy, and account relationships in the hospitality construction market. The role supports the expansion and strengthening of Innspace’s presence with brokers, developers, and hospitality clients across the United States. It reports to the Senior Director of Client Engagement.

Requirements

At least 10 years of experience in the hotel or hospitality industry within the U.S. market.
Proven business development, client engagement, or account management experience in hospitality construction, design, or related fields.
Demonstrated success building and maintaining senior-level relationships with brokers, developers, and hospitality clients.
Experience developing and executing business development strategy, forecasting, and pipeline management.
Strong leadership experience and a track record of building and developing high-performing teams.
Excellent communication, negotiation, and relationship-management skills.
Willingness and ability to travel up to 50%.
Valid authorization to work in the U.S. for any employer.

Responsibilities

Drive the company’s client engagement methodology, standards, practices, processes, and technology solutions.
Promote accurate research and intelligence for handover.
Develop local risk management plans with account executives and ensure appropriate action is taken when legal, reputational, or financial risks arise.
Develop and execute client partnership and business development strategies, including forecasting, in line with company methodology.
Develop business development and client relations strategies with other disciplines to support the evolution of company strategy.
Create an opportunity pipeline aligned with the strategic plan, budget, and targets.
Develop strategies for identifying, winning, and maintaining clients.
Develop and maintain strategies around focus areas.
Implement agreed research projects with marketing and strategy teams.
Implement agreed event strategies and budgets.
Map and track key client relationships, including new, existing, and previous contracts and firms.
Collaborate with marketing to align the brand with the client approach.
Work with the account executive team to identify and drive opportunities with target clients.
Lead and develop a high-performing client engagement and account executive team.
Collaborate with Directors on workforce plans and organizational structure, making full use of client engagement talent.
Create a culture of high engagement across disciplines.
Ensure client engagement team members’ culture, values, and behaviors align with the organization.