Director, Client Engagement

Publicis Groupe Holdings B.V•Morristown, NJ

19h

About The Position

The Director is the primary accountable client and internal account leader for assigned client relationships. The role owns account strategy, client relationship management, delivery quality, resource planning, financial stewardship, escalation management, and team development. The Director connects day-to-day delivery decisions to client priorities and business outcomes, while developing Managers, Senior Managers, and Associate Directors. This is the baseline account-owner role against which Associate Director and Senior Director scope is differentiated. The Director provides strategic client counsel across Market Access, payer strategy, account planning, business planning, and client priorities. The role leads account and quarterly business planning, organic growth strategy, opportunity identification and conversion, proposal development, and new-business support where assigned. Recommendations should reflect payer dynamics, competition, access considerations, and business objectives. The position also oversees account resources, scope-to-staffing alignment, budgets, forecasting, margin, and financial performance, as well as multi-workstream delivery. It ensures deliverables meet quality and agency/brand standards, manages account-critical escalations with senior leaders when appropriate, and reinforces clear decision rights and processes. The Director coaches and develops emerging account leaders, delegating meaningful ownership while remaining accountable for account results.

Requirements

Bachelor’s degree in business, marketing, healthcare, communications, life sciences, or a related field preferred; equivalent combinations of education and experience will be considered.
At least 8 years of relevant professional experience in client services, consulting, market access, healthcare, pharmaceutical communications, strategy, operations, account leadership, or a related discipline.
Demonstrated ability to own client relationships, lead account strategy, manage cross-functional teams, and connect delivery decisions to client and business outcomes.
Experience with resource planning, budget and margin awareness, account-level financial stewardship, risk management, and escalation resolution.
Experience developing Managers, Senior Managers, Associate Directors, or emerging account leaders through coaching, delegation, feedback, and promotion-readiness support.
Strong strategic thinking, communication, collaboration, commercial judgment, client service, and leadership skills.
Proficiency with standard business applications, including Microsoft PowerPoint, Excel, Word, and Outlook.

Responsibilities

Own assigned client relationships and act as the primary account leader for day-to-day strategy, execution, and relationship management.
Provide strategic client advisory and counsel across Market Access, payer strategy, account planning, business planning, and client priorities.
Determine cross-functional escalation paths and make account-level decisions within the assigned scope.
Lead account planning, quarterly business planning, organic growth strategy, opportunity identification, and opportunity conversion.
Lead proposal development, opportunity positioning, new-business development support, and tactical planning where assigned.
Ensure client recommendations reflect payer dynamics, the competitive environment, access considerations, and business objectives.
Manage resource planning, scope-to-staffing alignment, account complexity assessment, margin oversight, budgets, and financial forecasts.
Oversee multi-workstream delivery, ensuring quality, consistency, timely execution, and clear decision paths.
Identify operational efficiencies and lead profitability analyses and staffing tradeoff discussions for assigned accounts.
Ensure major deliverables are consistent in quality and adhere to agency and brand standards.
Resolve account-critical escalations in partnership with Senior Directors, AVPs, VPs, or SVPs as appropriate.
Reinforce decision rights, escalation discipline, and process expectations within account teams.
Develop Managers, Senior Managers, and Associate Directors through coaching, delegation, performance feedback, and promotion-readiness support.
Build bench strength by giving emerging leaders meaningful ownership while maintaining accountability for account outcomes.