Principal Business Quality Analyst (BQA) -Salesforce Commerce Cloud eB2B

Keurig Dr Pepper•Frisco, TX

50d•$97,000 - $165,000•Hybrid

About The Position

We are seeking a Business Quality Analyst (BQA) – Commerce Cloud, eB2B & OCM who brings deep expertise in digital commerce, ordering, and customer experience, with a strong focus on quality and business readiness. This hybrid role bridges business analysis and quality assurance to ensure Salesforce Commerce Cloud, eB2B, and related customerfacing solutions meet business needs, support realworld selling and ordering scenarios, and are delivered with high quality. The BQA serves as a domain expert and quality gatekeeper, partnering with Product, Engineering, Change, and Business teams to define clear acceptance criteria, validate solutions end to end, and ensure business and user readiness for launch.

Requirements

Bachelor’s degree in related field (e.g., Computer Engineering, Information Systems, etc.) or equivalent combination of education and work experience.
Typically, 8+ years of experience in business analysis, quality assurance, or a hybrid BQAtype role supporting enterprise platforms
5+ years of DSD industry and Tell sell experience preferred.
Demonstrated handson experience with digital commerce, ordering, or customerfacing platforms (eCommerce, eB2B, tell sales, portals, or sales ordering systems)
Experience working with Salesforce platforms, preferably Commerce Cloud, B2B Commerce, or integrated eB2B solutions
Proven ability to translate business requirements into clear, testable acceptance criteria
Strong communication skills with the ability to collaborate effectively with Product, Engineering, QA, and business stakeholders
Ability to identify gaps, risks, and edge cases early to protect solution quality and business outcomes
Should have strong analytical, critical thinking, process modeling and decision making skills
Native-level proficiency/fluent in English.
Experience validating end-to-end order-to-cash or order lifecycle flows across integrated systems
Experience working in DevOps and Agile technology environments. (preferred)
Collaborate and share lessons learned regarding performance and reliability issues with all stakeholders including developers, other SREs, operations teams, and project management teams.
Salesforce Commerce Cloud, OCM or related Salesforce certification preferred

Nice To Haves

5+ years of DSD industry and Tell sell experience preferred.
Experience working in DevOps and Agile technology environments. (preferred)
Salesforce Commerce Cloud, OCM or related Salesforce certification preferred

Responsibilities

Act as the domain expert for digital commerce and ordering, ensuring Salesforce Commerce Cloud and eB2B solutions support realworld customer and sales workflows, including product discovery, pricing, promotions, cart, checkout, order management, and postorder experiences
Partner with Product Managers, Business stakeholders, and Change teams to clarify requirements, identify edge cases, and translate commerce and customer experience needs into clear, testable acceptance criteria
Serve as a quality gatekeeper, validating that solutions are not only technically sound but usable, intuitive, and ready for customer and sales adoption
Design and execute functional, integration, and user acceptance testing (UAT) across Commerce Cloud, eB2B, and integrated downstream systems (e.g., pricing, OMS, fulfillment, ERP)
Plan and implement testing strategies including regression, functional, data validation, integration, and performance testing for new and existing commerce capabilities
Validate endtoend ordering and fulfillment scenarios, ensuring data accuracy, pricing integrity, and order lifecycle consistency
Identify gaps early in the delivery lifecycle to reduce rework, defects, customer friction, and downstream business impact
Collaborate closely with Engineering, System Integrators, QA, and Change Management teams to triage defects, validate fixes, and certify release readiness
Collaborate and share lessons learned regarding performance and reliability issues with all stakeholders including developers, other SREs, operations teams, and project management teams.
Participate actively in Agile ceremonies, including backlog refinement, sprint planning, sprint reviews, and golive readiness discussions
Provide input into release decisions by assessing business readiness, customer impact, change risk, and quality outcomes
Ensure delivered functionality aligns with commerce KPIs (conversion, order success, adoption, accuracy, customer experience), not just stated requirements
Support and influence DevOps and CI/CD practices, including test automation, environment readiness, and release validation