Salesforce Commerce Cloud B2B Functional Manager

Deloitte•Tampa, FL

3d•$134,500 - $265,100•Hybrid

About The Position

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Our eCommerce capabilities provide transactional solutions related to online marketing, sales and service; for both Direct-To-Consumer and Business-to-Business. Our Portal capabilities provide intranet and internet solutions focused on content presentment and transaction capabilities for both internal enterprise as well as customer facing purposes. You understand what it takes design and make complex Salesforce eCommerce solutions happen, and you'll have a firm hand on the controls every step of the way. You’ll help clients define their eCommerce requirements by leading and facilitating working sessions to gain an understanding of the client’s current state processes and technology in the eCommerce space as well as supporting the implementation that follows. If you like to design leading-edge solutions, you will help clients unlock the business value of SFCC (Salesforce Commerce Cloud), specifically Salesforce B2B Commerce Cloud.

Requirements

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to mentor and provide clear guidance to others
7+ years of IT experience
4+ years of experience with Salesforce B2B Commerce Cloud.
3+ years of experience configuring Salesforce B2B Commerce (on Lightning Experience or B2B Commerce on Salesforce Core) including catalogs, price books, promotions, entitlements, and buyer groups
3+ years of experience facilitating functional discovery workshops. Create functional design documents, user stories, process flows, and test scripts
1+ years of experience with Agile delivery methodology and end-to-end implementation delivery
Exposure to AI-driven work within delivery — e.g., using GenAI tools for user story development, meeting notes/summarization, requirements documentation, or test case generation.
Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available.

Nice To Haves

Salesforce certifications: B2B Commerce Administrator, Salesforce Certified Administrator, or Business Analyst
Experience of working in a professional services firm or working in a client service environment
Experience with Customer Relationship Management (CRM) Systems

Responsibilities

Lead project discovery workshops, both on-site and remotely
Assess client business requirements and work closely with the Technical Architect/Lead to provide long-term functional solutions based on the applicable Salesforce platform best practices
Communicate platform capabilities and limitations to clients effectively
Identify client process pain points and gaps in best practices
Create and socialize feature and technical roadmaps
Drive client functional requirements and eCommerce best practice adoption
Author & review functional specification documentation and user stories for implementations and other large projects