Principal Business Analyst

Majesco

About The Position

The Principal Business Analyst (JB5) is a senior individual contributor in Majesco’s P&C Product Organization. The role drives high-quality business analysis, requirements definition, and end-to-end requirements quality across P&C products and capabilities, including Policy, Billing, Claims, Digital1st, and P&C AI. It works with Product Management, Product Owners, Architects, Engineering, QA, Services, Support, and customer-facing teams to turn product vision, strategy, and roadmap priorities into clear, testable product specifications, business journeys, and release-ready outcomes. The role operates independently on complex, cross-domain initiatives across the P&C portfolio and serves as a product champion, demonstrating and articulating features, functions, and their rationale to internal and external stakeholders. The position is part of cross-functional P&C Agile squads working with global, distributed teams. It may be based at a Majesco office or remotely, depending on team setup and product line, and involves limited occasional travel for customer workshops, PI planning, onsite design sessions, or internal product events.

Requirements

Strong experience as a Business Analyst in P&C insurance product development or implementation, with deep working knowledge of core P&C processes such as new business, endorsements, renewals, cancellations, reinstatements, billing and payments, collections, agency or producer management, claims, or related workflows.
Proven ability to structure ambiguous business problems and translate product strategy into clear, actionable, testable requirements for global engineering and QA teams.
Expertise in writing and reviewing user stories, use cases, process flows, data requirements, business rules, and end-to-end requirement artifacts for complex scenarios and integrations.
Outstanding communication skills and the ability to establish credibility and influence technical and non-technical stakeholders, including cross-functional teams without formal authority.
Strong business and technical acumen, with the ability to align analysis to product and portfolio goals and drive appropriate detail from roadmap through delivery.
Strong eye for business process improvement and innovation, including improving productivity, efficiency, and quality across P&C transactions and customer journeys.
Outstanding analytical and problem-solving skills, a first-time-right quality mindset, and the ability to manage multiple priorities with attention to detail.
Ability and mindset to coach, mentor, and develop team members while contributing to organizational capability and delivery excellence.
Comfort working across time zones with global, distributed teams in collaborative, fast-moving product environments.
Bachelor’s degree in Business, Technology, Engineering, Insurance, Finance, Computer Science, or a related field, or equivalent practical experience.
12+ years of total experience, with significant time in P&C Business Analysis or closely related roles in insurance product development, implementation, or insurance technology environments.
Experience with SAFe or other scaled Agile development practices and processes.
Strong understanding of P&C product, process, data, and digital ecosystem considerations, and awareness of the insurance technology vendor landscape and key market trends.

Nice To Haves

Master’s degree.
Experience with Majesco P&C products or other market-leading P&C policy, billing, claims, or digital platforms.
Hands-on experience with analytics, telemetry, or reporting on P&C operational and financial KPIs to validate assumptions, prioritize work, and refine requirements.
Exposure to pre-sales, RFPs, product demos, customer advisory discussions, or other field-facing enablement activities in the P&C space.
Familiarity with AI, automation, and emerging technology trends and their potential to improve P&C underwriting, billing, claims, service, and product workflows.
Relevant BA or Agile certifications.

Responsibilities

Lead business analysis for complex P&C domains and cross-product initiatives, from discovery through solution definition and delivery support.
Work with Product Management and Product Owners to translate product vision, strategy, and roadmap priorities into end-to-end business journeys, product requirements, and testable outcomes aligned with business goals.
Partner with business consultants, business analysts, subject matter experts, and internal stakeholders to detail carrier journeys, operating models, and edge-case scenarios across customer landscapes.
Produce and govern epics, user stories, use cases, acceptance criteria, business rules, process flows, data mappings, and functional specifications for complex P&C capabilities and integrations.
Create and maintain AS-IS and TO-BE process views, integration contracts, and scenario handling for complex use cases, including out-of-sequence changes, endorsements, cancellations, and reinstatements.
Collaborate with P&C Architects and Engineering to validate feasibility, align requirements with reference architectures and product standards, and resolve requirement or design trade-offs.
Work with QA, UAT, and testing teams to translate release outcomes into end-to-end P&C journeys and test cases, improve scenario coverage, and strengthen requirement quality through delivery.
Collaborate with Implementation, Support, Customer Success, and Production teams to analyze defect leakage, production issues, and customer feedback, and convert findings into backlog improvements and stronger QA/UAT patterns.
Present P&C product capabilities in demos, support release readiness and field enablement, and communicate business value and product rationale to broad audiences.
Identify opportunities for process optimization, standardization, and productivity improvement across P&C transactions, tools, and ways of working.
Share BA best practices, templates, and patterns, and coach, give feedback to, and mentor other BAs and cross-functional team members.
Support project planning, status reporting, issue resolution, and roadmap execution effectiveness for initiatives and product areas within scope.