As Capital One grows its operations, servicing teams become increasingly important to drive scale, differentiated customer experience, and efficiencies. This role will support the Servicing Strategy team, within the Customer Service and Strategy Organization. Servicing Strategy supports all of the technology platforms within servicing as well as the future of servicing at Capital One, including the use of Artificial Intelligence (AI). In this role you will manage financial performance and provide Servicing Strategy leadership with financial insights, directly influencing strategy, and driving business outcomes. The role requires problem solving, strategic thinking, and influencing skills in order to effectively articulate outcomes of analysis and relevant insights, be able to critically evaluate broad option sets and present recommendations, be effective under both open-ended and tight timelines, partner with leadership and business teams to assess the financial implications of ongoing efforts to grow the organization, develop presentations to communicate business and analysis results to senior leadership audiences, and be comfortable working in white space and have the ability to get work done through others.
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Job Type
Full-time
Career Level
Principal