Principal Associate, Chief of Staff - Global Payments Network

Capital One•Richmond, IL

3d•Onsite

About The Position

As a Principal Associate Project Manager on the Integration program team, you will drive operational excellence by delivering impactful solutions for associates and customers while supporting strategic cross-functional projects that deliver direct organizational value. This role involves navigating ambiguity by taking high-level, complex questions and independently structuring actionable plans to solve them. You will act as a key thought partner to team leadership and stakeholders, leveraging data-backed decisioning to influence outcomes, manage competing priorities, and enable efficient team operations. We are seeking an adaptable, analytical project leader capable of turning abstract problems into structured execution while building strong cross-functional alignment. Excellent communication skills are essential.

Requirements

Bachelor’s Degree or Military experience
At least 3 Years Project Management experience

Nice To Haves

Masters or MBA degree
At least 5 years of Project Management experience
PMP, Lean, Agile or Six Sigma certification
Strong communication and collaboration skills
Strong problem solving and influencing skills

Responsibilities

Manage key operational workflows and leadership forums to ensure seamless execution.
Build well-managed, sustainable, and scalable solutions that address friction points for associates and drive better outcomes for customers.
Structure ambiguous "white space" problems by taking high-level questions and independently executing plans to answer them.
Drive work forward autonomously, establishing and socializing timelines and workback schedules to set clear expectations with stakeholders.
Push thinking beyond initial problems toward second-order insights to create repeatable solutions that solve future issues.
Develop compelling, data-driven presentations for senior audiences (with guidance from your manager).
Bring structure to complex work so that it is repeatable and easily communicated.
Articulate the business value of deliverables clearly to team members, key stakeholders, and partners.
Act as a sounding board for your manager and step in for your manager in strategic conversations when necessary.
Pull together data to support cohesive narratives, and push back on decision-making with logic, evidence, and data insights when appropriate.
Show up as a consultant to others within your area of expertise.
Build relationships and effectively collaborate with key partners to understand customer needs.
Maintain a responsive service mindset, iterating with partners to guide them to the right solution while consistently setting and managing expectations.
Routinely collaborate with a network of peers to share best practices, train teammates, and build community.
Jump in to support others outside your immediate scope when bandwidth allows, providing leverage to the broader team.