Principal Application Engineer (Salesforce)

PointClickCare

1d•$179,300 - $224,100•Remote

About The Position

PointClickCare is seeking a Principal Application Engineer to lead application development by regularly writing and defending production-grade code and configurations, and to promote technical excellence across the ESA teams. The role covers the application development lifecycle, from design and implementation through monitoring, and includes mentoring team members and delivering business and technical objectives amid ambiguity and complex situations. The engineer will support strategic transformation projects and complex enhancements, lead root cause analysis for high-complexity incidents, and ensure durable fixes and system resilience. The role may also oversee vendor engagements to ensure delivery of quality technical solutions using leading engineering practices. The Principal Application Engineer is a subject matter expert for core applications such as Salesforce, NetSuite, and the Billing Platform, and works with senior leaders, vendors, business partners, and internal teams. This role develops complex applications and integrations, builds test automation, embeds AI workflows and agents, and coaches engineers and vendors. It also takes ownership of enterprise initiatives to modernize application architectures, improve integrations, reduce technical debt, and advance development standards, automation, and DevOps practices. The position may serve as the manager’s backup when needed. The posting is marked remote. Remote roles may require travel to the Mississauga and/or Salt Lake City office for onboarding and team events, including semi-annual and annual meetings.

Nice To Haves

Solid experience working on a SaaS product.
Deep experience with Salesforce Lightning Design System (SLDS) or UI frameworks such as React, Vue.js, or Angular.
Deep experience with AWS, Azure, or other cloud platforms.
Deep experience with Service-Oriented Architecture (SOA) and SaaS product development.
Working experience with SAML, OAuth, and OpenID Connect for authentication and authorization.
Working experience with SQL.
Working experience with on-call responsibilities for production-grade systems.
Solid understanding of how to solve team dysfunctions involving trust, conflict, commitment, accountability, and team results.

Responsibilities

Serve as the subject matter expert and internal expert for relevant applications, including Salesforce, NetSuite, and the Billing Platform, advising leaders, vendors, business partners, and team members on best practices and emerging trends.
Identify, prioritize, and execute high-complexity application development lifecycle tasks with quality and speed.
Collaborate with business stakeholders to understand strategic objectives, translate them into scalable technical solutions, and simplify solution architecture.
Develop complex tools and applications using clean, efficient code in relevant platforms and languages, and build integrations with connected applications.
Build test automation regression suites and coach the team on setting up test automations in Copado.
Build AI workflows and agents to deliver business value faster.
Coach vendors and hold them accountable for best practices and milestone deliverables.
Automate high-complexity tasks with appropriate tools and scripting, and provide guidance on test automation.
Analyze and debug systems and perform test-driven validation and verification.
Mentor engineers through peer reviews, technical knowledge-sharing sessions, engineering best practices, pull-request approvals, and improvements to technical solution quality.
Lead enterprise initiatives to modernize application architectures, improve system integrations, and reduce technical debt.
Partner with cross-functional teams to standardize development frameworks, automation tools, and DevOps practices across the organization.
Use independent judgment to select methods, techniques, and evaluation criteria for solving complex problems and obtaining results.
Champion adoption of AI and automation tools, including experimenting with and integrating AI agents into development and operational workflows.
Back up the manager as necessary to oversee successful team delivery.
Perform other tasks and duties as assigned.