Principal AI Product Manager

Zoom • Seattle, WA

4d • Hybrid

About The Position

As a Principal AI Product Manager at Zoom AI Services, you will own product outcomes at the intersection of AI innovation, platform strategy, and developer experience. You will shape how developers and enterprises build intelligent applications through hands-on product strategy, experience design, rapid prototyping, and execution, defining AI-native product development patterns. Working with engineering, AI research, design, developer relations, and go-to-market teams, you will take developer tools from concept through launch and customer adoption.

Zoom AI Services develops AI capabilities and developer experiences—including speech recognition, decision intelligence, voice AI, and agentic capabilities—to help developers and enterprises create intelligent applications and agents. The team aims to make AI accessible, intuitive, and production-ready, supporting developers from their first API call to real-world applications.

This is a hybrid position requiring on-site presence 3 to 4 days per week at the Seattle, Washington or San Jose, California office. Remote arrangements are not available.

Requirements

• Significant experience leading complex, high-impact technology products and a proven track record of taking ambiguous opportunities from strategy to successful launch.
• Strong professional foundation in UX and product design, demonstrated through a portfolio of shipped products with outstanding interaction and visual design quality.
• Hands-on experience using generative AI, AI coding assistants, and rapid prototyping tools to accelerate product discovery, design, and development.
• Ability to work closely with engineers, understand APIs and platform capabilities, and translate sophisticated technology into intuitive customer experiences.
• Experience building developer platforms, APIs, enterprise SaaS, AI products, or similarly complex technical experiences.
• Comfort making decisions, building prototypes, and shipping in fast-moving environments with evolving priorities and minimal overhead.
• Demonstrated ability to shape strategy and raise the quality bar across teams while thriving as a hands-on individual contributor.

Responsibilities

• Define and drive the product vision, strategy, and roadmap for Zoom AI Services experiences, from developer onboarding and API discovery through production adoption.
• Identify differentiation opportunities through AI-native interaction patterns and product-led growth, translating emerging AI capabilities and developer needs into products with measurable customer and business impact.
• Lead end-to-end experience design, from concepts and interaction models to production-ready designs, applying UX, visual design, and systems thinking to simplify complex AI and developer workflows.
• Prototype, test, and iterate rapidly using Figma, AI-assisted coding, and modern development tools while maintaining high standards for usability, visual quality, and consistency.
• Use AI as a daily partner for research, ideation, prototyping, and experimentation, exploring interaction models for AI agents, multimodal experiences, and developer tools.
• Partner with engineering, AI researchers, design, developer relations, and go-to-market teams to take products from ambiguous opportunities to successful launches.
• Own success metrics across developer activation, time to first value, adoption, retention, and customer satisfaction, balancing customer value, technical feasibility, and speed.
• Shape product direction across teams through strong judgment, clear communication, and results, working as a hands-on individual contributor rather than through organizational authority.

Benefits

• Benefits program with perks, benefits, and options intended to support physical, mental, emotional, and financial health, work-life balance, and community involvement.
• Bonus and equity may be included in total direct compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed