Principal AI-Native Product Designer

BirdEye•Palo Alto, CA

About The Position

BirdEye is looking for a Principal AI-Native Product Designer to define and deliver the next generation of intelligent customer experiences. This is a senior individual-contributor role for a designer who can turn rapidly evolving AI capabilities into products that feel simple, trustworthy and genuinely useful. You will work across AI agents, agent-building tools, conversational experiences, automation and human-in-the-loop workflows. You will operate at both strategic and execution levels—setting the experience vision, shaping product direction, building prototypes and partnering closely with Product, Engineering, AI/ML and executive leadership. Your work will help make sophisticated AI capabilities self-service for customers, without requiring extensive onboarding or ongoing support.

Requirements

10+ years of product design experience, including significant experience leading complex enterprise or SaaS products.
A portfolio demonstrating exceptional systems thinking, interaction design and end-to-end product execution.
Experience designing AI-powered, conversational, agentic or automation-based products.
Strong understanding of generative AI capabilities and limitations, including uncertainty, hallucinations, context, feedback loops and human oversight.
Demonstrated ability to simplify technically complex products for non-technical users.
Experience conducting customer discovery, concept testing and usability studies.
Ability to move comfortably between strategy, detailed interaction design and hands-on prototyping.
Strong communication and storytelling skills, with experience influencing executives and cross-functional leaders.
Proficiency with Figma and contemporary prototyping tools.
Experience working effectively with distributed Product, Engineering and AI/ML teams.

Nice To Haves

Experience designing agent builders, copilots, workflow automation or developer platforms.
Familiarity with prompt design, model evaluation, retrieval-augmented generation and AI observability.
Experience building or evolving design systems for dynamic and generative interfaces.
Ability to create functional prototypes using code or AI-assisted development tools.
Background in customer experience, reputation management, marketing technology or adjacent B2B platforms.

Responsibilities

Define the experience vision and design strategy for BirdEye’s AI-native products and agent platform.
Transform complex AI models, agent behaviors and workflows into intuitive customer experiences.
Design systems that help users create, configure, test, deploy, monitor and improve AI agents independently.
Establish interaction patterns for conversational interfaces, generative experiences, automation and human oversight.
Create journey maps, workflows, prototypes and production-ready designs.
Lead discovery and usability research with real customers, translating insights into measurable product improvements.
Design for transparency, trust, explainability, control, graceful failure and responsible AI use.
Partner with Product and Engineering from early exploration through launch and iteration.
Prototype with modern design and AI tools to evaluate ideas quickly.
Define success measures for usability, adoption, task completion, customer confidence and support reduction.
Raise the quality bar through critique, mentorship and reusable AI experience principles.
Influence senior leaders and align teams around a coherent, customer-centered product vision.