Primary System Analyst, Off-1

State Street•Burlington, MA

7d•$70,000 - $118,750•Remote

About The Position

This is a client-facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple Clients as part of the Charles River Software as a Service (Saas) offerings, which includes Application Management for hosted and non-hosted clients. This role will involve working closely with Clients, providing expert level remote management, administration and support for Client production Charles River IMS solutions.

Requirements

Experience with Financial Services Investment Management, Trading or related systems highly preferable (e.g. Charles River IMS)
Proven ability to partner with various internal departments to deliver superior customer service
Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions
Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills
Minimum of 3+ years’ relevant industry experience

Nice To Haves

Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity
Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Maths’ or Statistics preferred

Responsibilities

Client assistance in optimal use of the system
User administration/privileges
Parameter configuration changes
System availability
Application and database performance tuning
Daily operational processing monitoring and support
Charles River IMS and database software patches
Charles River IMS version upgrades
Assistance with problem support and resolution
Business Continuity/Disaster Recovery assistance
Working with Charles River colleagues to smoothly transition new Clients to production operation
Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients
Participation in the development and on-going refinement, enhancement and continuous process improvement for the services
Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services

Benefits

competitive and comprehensive benefits packages
generous medical care
insurance
savings plans
flexible Work Program
wealth of development programs
educational support
retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards
eligibility for certain tax advantaged savings plans
inclusive development opportunities
flexible work-life support
paid volunteer days
vibrant employee networks