Primary Case Manager (2872)

THE COUNSELING CENTER • Portsmouth, OH

3d • Onsite

About The Position

The Primary Case Manager provides needs assessments, communication with referral sources, and assists clients with managing their cases with insurance companies/JBFS. This role involves scheduling and managing all medical appointments, and linking clients to community resources to meet their needs. The Primary Case Manager utilizes internal tracking processes and follows Standard Operating Procedures to ensure the best outcomes for clients. This role is integral in carrying out the mission of The Counseling Center, Inc.

Requirements

• High School Diploma or equivalent
• Knowledge in Substance use disorders, community psychiatric supportive treatment, ASAM Level of Care and medical necessity.
• 12-Step Recovery knowledge
• Ability to complete all documentation in accordance with agency policy.
• Effective time management/organizational skills.
• Demonstrates understanding of clinical practice and performance including understanding of the process of assessment, treatment, and confidentiality.
• Ability in effective communication, interpersonal skills, written communication.

Nice To Haves

• Behavioral Science Degree preferred.
• Valid Ohio Driver’s License and ability to maintain insurability preferred.
• Maintain CPR/First Aid treatment preferred.

Responsibilities

• Assesses needs of client, assists in development of treatment plan, and gathers information upon admission to ensure communication with referral sources, medical providers and payees are completed in timely manner.
• Assists in obtaining supportive services to aid the client in their personal goals in recovery through the services of the agency or through referral to other agencies or programs.
• Assist clients in accessing community resources and provides supportive services.
• Provides group and individual services to improve coping and daily living skills in an environment that is conducive to recovery efforts.
• Provides written documentation for client services in compliance with agency, OAC and compliance department standards.
• Assists in the development of treatment plans, weekly communication with referral sources, and any other vested party.
• Initiates all correspondence and paperwork related to needs assessments and client service reports (i.e., letters, progress notes, rosters, trackers, mailing lists).
• Attends weekly clinical staffing to assist with the discharge planning for aftercare, communication with referral sources, JBFS/insurance companies, and make referral.
• Performs other duties as assigned by the Program Coordinator/Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED