Pricing, Promotions & Revenue Management - Senior Manager

PwC•Atlanta, GA

1d•$124,000 - $280,000•Remote

About The Position

As a Senior Manager in Pricing, Promotions & Revenue Management, you will specialize in providing consulting services focused on customer-related strategies and initiatives. You will analyze client needs, develop customer-centric solutions, and offer guidance to help clients enhance their customer experience and drive business growth. As a Senior Manager, you will leverage your influence, skills, and network to deliver quality results. You will motivate and coach others, coming together to solve complex problems. With increased autonomy, you will apply sound judgment, recognizing when to take action and when to escalate. In this role, you will be part of our Customer Consulting team within our Commercial & Service Excellence practice. You will design customer journey maps and offer guidance to help clients create seamless and personalized experiences that drive customer satisfaction, loyalty, and advocacy. Your ability to develop and sustain high-performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our firm. This opportunity allows you to deepen and evolve your skills with a focus on staying relevant in the ever-changing landscape of customer experience.

Requirements

At least a Bachelor's degree
At least 6 years of experience

Nice To Haves

Preference for at least one of the following fields of study: Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, Computer Applications
Demonstrating advanced skills in Customer Experience (CX) Strategy and Design
Utilizing analytical thinking to drive business process improvement
Excelling in customer relationship management and customer retention strategies
Applying systems thinking to identify and solve complex customer journey issues
Leading teams through ambiguity with composure and strategic questioning
Validating outcomes with clients and acting on feedback to enhance service design

Responsibilities

Leading strategic initiatives to enhance customer experience and drive business growth
Analyzing customer touchpoints and designing customer journey maps to create seamless experiences
Developing customer-centric solutions and offering guidance to improve client satisfaction and loyalty
Managing client relationships and providing support to enhance customer engagement and retention
Utilizing analytical thinking and customer data management to inform decision-making processes
Applying systems thinking to identify underlying problems and opportunities within customer strategies
Directing teams through complex situations, maintaining composure in challenging environments
Crafting and conveying clear, impactful messages that tell a holistic story to clients
Initiating open and honest coaching conversations to foster team development and effectiveness
Validating outcomes with clients, sharing alternative perspectives, and acting on feedback
Promoting business process improvement and service excellence across customer consulting projects
Building and sustaining diverse and inclusive teams to contribute to the firm's success