PREVISIT PLANNER

Cary Medical Center•Caribou, ME

11d•$17 - $26

About The Position

The Previsit Planner schedules and prepares appointments to ensure testing, procedures, and reports are completed and available for each patient visit. The role promotes patient advocacy and collaborates with the Cancer Center team to support effective, efficient, meaningful, and well-organized patient care. This is a full-time, 40-hour-per-week, non-exempt position on a day schedule, typically 7:30 a.m. to 3:00 p.m. Depending on department staffing needs, nights, weekends, and holidays may be requested. The listed pay range is $17.25–$26.00 per hour; starting pay depends on factors including experience, education, certifications, internal equity, and market conditions. The position works with hematology and oncology patients and includes appointment preparation and coordination, follow-up with outside providers, schedule maintenance, pre-registration, insurance-related service requests and pre-authorizations, patient reminders, and maintenance of electronic medical records and work queues. The Previsit Planner also provides backup support for patient registration and the infusion suite CNA role, with cross-training for applicable duties. Care is delivered according to established standards and hospital policy, and the employee must comply with local, state, and federal laws and regulations.

Requirements

Current Nursing Assistant Certification for the State of Maine is preferred.
Knowledge of medical terminology is preferred.
Depending on department staffing needs, availability to work nights, weekends, and holidays may be requested.

Nice To Haves

Current Nursing Assistant Certification for the State of Maine.
Knowledge of medical terminology.

Responsibilities

Gather information needed for upcoming patient visits.
Review referrals and follow up with outside providers or hospitals to obtain missing health information.
Process lab work and office procedures, and schedule diagnostic or specialty testing.
Help maintain office and treatment schedules based on acuity and census.
Use a systematic approach to maintain smooth daily scheduling and flow between providers and patients.
Pre-register treatment patients and daily add-on patients.
Process service requests related to insurance requirements.
Update the ordering provider on office notes in a timely manner.
Assist with coordinating virtual appointments.
Assist with treatment-room lab checks and reschedule patients as needed.
Call patients with reminders about appointments, labs, and procedures.
Maintain the electronic medical record and ensure results are appropriately scanned into the system.
Maintain EPIC work queues and upcoming lab and testing orders.
Review and obtain necessary patient pre-authorization approvals, and communicate approval information to staff involved in patient care.
Maintain the pre-authorization log and take a proactive approach, primarily for VA patients.
Provide backup support for patient registration and the infusion suite CNA role, including cross-training for applicable duties.
Administer care according to established standards and hospital policy.
Provide compassionate care to the hematology and oncology patient population.
Perform other duties as assigned.
Comply with local, state, and federal laws and regulations.