Preventive Maintenance Engineer

The Palms Hotel & Spa•Miami Beach, FL

3d•Onsite

About The Position

The Preventive Maintenance Engineer is responsible for maintaining the hotel’s guest rooms, public areas, and back-of-house facilities in excellent operating condition through preventive maintenance, troubleshooting, and repair activities. This position plays a critical role in ensuring optimal guest satisfaction by responding promptly and professionally to guest room maintenance requests and room call functionality concerns. The role requires strong hospitality-focused service skills, technical maintenance knowledge, and the ability to prioritize and complete work efficiently in a luxury hotel environment.

Requirements

Knowledge of general maintenance practices including electrical, plumbing, HVAC, carpentry, and mechanical systems.
Ability to troubleshoot and resolve guest room maintenance issues efficiently and professionally.
Strong hospitality mindset with commitment to guest satisfaction and service excellence.
Ability to prioritize multiple room calls and maintenance requests in a fast-paced hotel environment.
Working knowledge of hand tools, power tools, and maintenance equipment.
Ability to work independently and as part of a team.
Strong communication and interpersonal skills.
Ability to remain calm and professional under pressure.
Strong attention to detail and organizational skills.
Functional ability to communicate effectively in English with guests and coworkers; additional languages are an asset.
Ability to follow written, verbal, and scheduled instructions.
Ability to maintain a professional appearance and demeanor at all times.
High School Diploma or equivalent required.
Minimum one (1) year of maintenance experience in hospitality, hotels, resorts, or commercial properties preferred.
Ability to stand and walk for extended periods of time.
Frequent bending, kneeling, climbing, reaching, and lifting.
Ability to lift unassisted up to 50 lbs.
Exposure to indoor and outdoor weather conditions typical of a beachfront hotel environment.
Exposure to mechanical equipment, chemicals, noise, and maintenance-related hazards.
Ability to work flexible schedules including evenings, weekends, and holidays.
Willing and available to fulfill changing operational demands.

Nice To Haves

Technical or vocational training in Engineering, HVAC, Electrical, Plumbing, or related field preferred.
HVAC certification, electrical certification, or related trade certifications are considered an asset.

Responsibilities

Perform preventive maintenance and repairs throughout guest rooms, corridors, public spaces, offices, and back-of-house areas.
Respond promptly to guest room maintenance calls and service requests with a strong focus on hospitality, urgency, professionalism, and guest satisfaction.
Troubleshoot and repair guest room functionality issues including HVAC systems, lighting, electrical outlets, plumbing fixtures, drains, toilets, showers, sinks, televisions, safes, locks, door hardware, window treatments, and furniture.
Ensure all guest room equipment and amenities are fully operational and meet hotel quality standards prior to room occupancy.
Inspect guest rooms regularly to identify deficiencies and proactively address maintenance concerns before they affect the guest experience.
Perform minor electrical, plumbing, carpentry, painting, and mechanical repairs as assigned.
Repair and replace faucets, shower heads, pipe sections, light bulbs, switches, circuit breakers, toilet components, door hardware, furniture components, and related equipment.
Ensure televisions, internet connectivity equipment, electronic locks, and related guest room technology systems remain functional and in proper working order.
Open and reset guest room safes as required.
Maintain all tools, engineering equipment, storage areas, and workshops in a clean, safe, and organized condition.
Monitor inventory levels of engineering supplies and communicate material needs to supervisors.
Support sustainability initiatives by minimizing waste and promoting energy and water conservation practices.
Assist with emergency response situations, equipment failures, and operational needs as directed by Engineering leadership.
Maintain accurate records of completed preventive maintenance and room call activities.
Collaborate effectively with Housekeeping, Front Office, and other departments to ensure timely room availability and operational efficiency.
Maintain the highest level of customer service and guest satisfaction according to the standards set forth by The Palms Hotel and Spa.
Ensure compliance with health and sanitation policies in all areas.
Adhere to all fire, safety, and security procedures according to hotel policy.
Adhere to all sustainability guidelines as per the Inspired by Nature Program.