Prescription Client Service Rep I

COMMUNITY ACTION AGENCY OF OKLAHOMA • Oklahoma City, OK

10d • Onsite

About The Position

Assist in developing and implementing the Agency’s Prescription Drug Referral Program in a manner that reflects our core values: collaborate as partners, compassion in action, supportive by nature, act with integrity, innovate with purpose, be community centered, and pursue exceptional quality. Work is conducted in a fast paced office environment with frequent interruptions. Most work centers on serving clients, maintaining internet based prescription drug referral databases, completing related paperwork, and demonstrating strong organizational skills. Requires the ability to stand and walk throughout the day. Local travel to meetings and business sites is expected. Environmental demands include an air conditioned building with fluorescent lighting, moderate exposure to weather conditions, and regular exposure to computer monitors.

Requirements

• Must be computer literate in word processing, spreadsheet, database, and internet programs.
• Proficient in Spanish to support our multicultural client base.
• Ability to work with people from diverse cultures, backgrounds, and economic levels with compassion, respect, and without bias.
• Strong interpersonal skills that support collaboration and partnership.
• Strong verbal and written communication skills.
• Strong attention to detail and commitment to pursuing exceptional quality.
• Must possess the strength and stamina to remain seated for up to 90 minutes at a time with minimal fatigue or discomfort.
• May lift and carry general office supplies and equipment typically weighing less than 30 pounds.
• Requires a valid Oklahoma Driver’s License.

Nice To Haves

• Prefer bilingual (spanish)
• Prefer extensive background in prescription medications, equivalencies, and alternatives.

Responsibilities

• Utilize Extensive Internet Skills Link clients to prescription resources and enter services into the Agency’s ROMA database.
• Observe Confidentiality & Integrity Act with unwavering integrity and trust when handling HIPAA protected data.
• Maintain Records Create accurate, complete, and legible records as required by funding guidelines.
• Client Support & Compassion Provide follow up services, including paperwork assistance and referrals.
• Community Connection Travel frequently to off site locations using reliable transportation and a valid Oklahoma Driver’s License.
• Innovative Problem Solving Perform other duties as assigned while remaining curious and adaptable.
• Professional Communication Be a leader who welcomes questions and practices open, fair communication.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree