DLO Client Service Rep I

Quest Diagnostics•Oklahoma City, OK

1d•Onsite

About The Position

Diagnostic Laboratory of Oklahoma (DLO) is seeking a Client Service Rep I to join their team in Oklahoma City, OK. This role operates Monday-Friday from 8am-5pm and is crucial for maintaining client satisfaction and efficient laboratory operations. The position requires a high level of professionalism, attention to detail, and the ability to work both independently and as part of a team.

Requirements

Must be able to operate basic office equipment.
Must have general computer knowledge and basic typing ability.
Must have demonstrative customer service skills.
Must be able to communicate in English both verbally and in writing.
Must be confident, self-motivated and be able to work unsupervised.
Requires professionalism in appearance, actions, and attitude.
Must be able to maintain professionalism in times of heavy workloads and stress.
Requires teamwork, collaboration, and strict attention to detail.
Must be dependable, punctual, and demonstrate integrity and commitment to company values.
Must be able to achieve and maintain department specific metrics.
Minimum High School diploma or equivalent.

Nice To Haves

1 year of clinical laboratory or customer service experience in a call center environment preferred.

Responsibilities

Contact customers by phone, fax, and mail or as directed by Supervisor to report laboratory results to clients using established protocols.
Document reporting or call history in the patient file and maintain appropriate records.
Contact the clients to resolve routine matters related to patient testing and result reporting.
Use established protocols for reporting client concerns.
Escalate complex client issues to the appropriate individual/department.
Provide input on quality improvement opportunities to Supervisor.
Provide clerical support.
Perform all assigned duties and processes, including tasks for which you are fully qualified and those within your demonstrated capabilities.
Maintain a positive, professional, and supportive attitude throughout the workday.
Work collaboratively as a team member and contribute to a respectful, productive work environment.