DLO Evening Shift Client Service Rep I

Quest Diagnostics • Oklahoma City, OK

8d • Onsite

About The Position

Diagnostic Laboratory of Oklahoma (DLO) is seeking a Client Service Representative I for their Oklahoma City, OK location. This role operates on a Monday-Friday, 11 am-8 pm schedule. The position involves reporting to work on time and prepared for each scheduled shift, performing all assigned duties and processes, and maintaining a positive, professional, and supportive attitude. The role requires working collaboratively as a team member and contributing to a respectful, productive work environment.

Requirements

• Must be able to operate basic office equipment, have general computer knowledge and basic typing ability.
• Must have demonstrative customer service skills.
• Must be able to communicate in English both verbally and in writing.
• Must be confident, self-motivated and be able to work unsupervised.
• Requires professionalism in appearance, actions, and attitude.
• Must be able to maintain professionalism in times of heavy workloads and stress.
• Requires teamwork, collaboration, and strict attention to detail.
• Must be dependable, punctual, and demonstrate integrity and commitment to company values.
• Must be able to achieve and maintain department specific metrics
• Minimum High School diploma or equivalent.

Nice To Haves

• 1 year of clinical laboratory or customer service experience in a call center environment preferred.

Responsibilities

• Responsible for contacting customers by phone, fax, and mail or as directed by Supervisor to report laboratory results to clients using established protocols.
• Document reporting or call history in the patient file and maintain appropriate records.
• Contact the clients to resolve routine matters related to patient testing and result reporting.
• Use established protocols for reporting client concerns.
• Escalate complex client issues to the appropriate individual/department.
• Provide input on quality improvement opportunities to Supervisor.
• Provide clerical support.
• Other duties as required to meet the client’s requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED