Presales Service Architect, USA

Indigo TG • Suite 730, CO

1d • Remote

About The Position

The Presales Service Architect is responsible for providing expert technical and service input, service design and bid support for Subsea and Terrestrial Network monitoring and maintenance services. Operating as a subject matter expert, the role supports the Sales, Commercial and Operations Teams in translating customer requirements into deliverable, costed, and compelling Services, in alignment with company strategy of sustained profitable growth.

Requirements

• Proven experience in Presales, Services Architecture and Technical roles, within Telecoms or related digital infrastructure.
• Projects and IT Service Management experience, specifically in the Subsea and Terrestrial Network monitoring and maintenance services.
• Proven track record of success working within a sales and pre-sales environment
• Strong technical, design, deployment and support service knowledge in Subsea and Terrestrial optical networking, including related infrastructure (CLS and datacentre).
• Excellent communication and presentation skills, with the ability to convey complex ideas to both technical and non-technical audiences.
• Demonstrated experience producing high-quality documentation, proposals, presentations and technical and service responses.
• Commercially aware, with a good understanding of return on investment (ROI), cost modelling (P&L), delivery risk, and contractual frameworks.
• Collaborative, adaptable, and delivery-focused mindset.
• Familiarity with ITIL and ISO27001.

Responsibilities

• Own and oversee design, deployment and support (monitoring and maintenance) proposals for Subsea and Terrestrial Network opportunities.
• Support the creation of technical and service input for RFIs, RFPs and proposals.
• Support the Commercial Team, ensuring Services are viable, scalable, cost-effective and profitable to deliver.
• Collaborate with Engineering, Project Management and Operations teams to validate and refine service components to ensure the services can be delivered to the agreed SLA and profitably.
• Help qualify Subsea and Terrestrial Network opportunities as go/no go with Sales, considering input from Operations, Commercial, Finance and Legal when necessary.
• Work directly with the Sales and Commercial Teams to understand customer needs and develop tailored Services.
• Participate in customer meetings, presentations, and workshops to represent Engineering and Delivery capability.
• Act as a trusted advisor during the pre-sales process, balancing customer requirements with commercial and delivery constraints, ensuring the outcome is mutually beneficial to the customer and Indigo.
• Contribute to strategic account planning and business development activities.
• Support Sales and Operations in scoping Services that include monitoring and maintaining optical technology, design, deployment and support elements for Subsea and Terrestrial Networks.
• Support the development of technical Services across Subsea, Terrestrial and associated infrastructure, including cable landing stations (CLS) and data centre environments.
• Ensure proposed Services aligns with internal capabilities and delivery frameworks.
• Liaise with internal subject matter experts and delivery leads to obtain accurate input for costing, timelines and resourcing.
• Secure and maintain the required technical and service certifications required by the business.
• Translate customer and commercial requirements into clear internal design briefs and handover documentation as part of transition from Sales to Operations.
• Create supporting resourcing model to maximise efficiency and gross margin.
• Contribute to the development of the Service catalogue, standardised Service templates and design approaches.
• Maintain knowledge of market trends, technology developments, and competitor offerings within telecoms infrastructure.
• Develop and maintain relationships with the relevant technology providers operating the Subsea and Terrestrial markets, including Ciena, Forrtinet, Cisco, Infinera, Subcom and Alcatel.

Benefits

• inclusive culture that values diversity, integrity, and merit
• endless opportunities for personal and professional growth
• respectful and inclusive atmosphere
• Investors in People’ Gold Award
• culture of ownership and transparency
• celebrate differences, inviting new ideas, creativity, collaboration, and passion

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed