Presales Consultant
About The Position
Ada is seeking a Presales Consultant to join its North American Solutions Consulting team. The role serves as the technical voice in important deals, partnering with Account Managers and Account Executives to discover customer service leaders’ needs and demonstrate how Ada AI agents can support customers across chat, email, and voice. This is a hands-on role focused on designing automation-first solutions for complex deals, helping clients understand how generative AI can fit their business, and sharing field insights with Product and Engineering to inform future development. The consultant takes technical ownership of a North American account book, leads evaluations and proofs of concept, supports deal closure and technical scoping, and contributes to technical win rate, influenced pipeline, and closed ARR. Ada is an AI customer service company founded in 2016. It describes itself as an AI transformation platform and partner, and states that its automation resolves 83% of customer conversations. Its platform has powered more than 5.5 billion interactions. Benefits and perks listed in the posting apply only to full-time, permanent employees.
Requirements
- 3–5 years of experience in presales, solutions consulting, or presales engineering.
- A proven track record of winning deals by communicating value and differentiation.
- Strong understanding of AI technologies, including LLMs and generative models, and their business applications.
- Technical proficiency with APIs, SaaS platforms such as Salesforce, Shopify, Zendesk, and HubSpot, and integration methodologies.
- Exceptional communication, storytelling, and relationship-building skills.
Responsibilities
- Take technical ownership of a North American book of Account Managers and Account Executives, from initial discovery through technical scoping.
- Build prospect-branded demos of Ada across chat, email, and voice, and create reusable demo assets for the team.
- Lead technical evaluations and proofs of concept.
- Prepare clear technical scoping handoffs to the Professional Services team for closed deals.
- Own technical responses to RFPs and security questionnaires for assigned deals.
- Grow technical win rate, influenced pipeline, and closed ARR across the assigned book.
- Share recurring product gaps and field feedback with Product and Engineering.
Benefits
- Unlimited vacation.
- Extended health coverage, dental, vision, travel, and life insurance.
- Wellness account.
- Employee and Family Assistance Plan.
- Flexible work schedule.
- Remote-first work options, with the option to work from home or at a local hub.
- Learning and development budget.
- Work from home budget.
- Access to cutting-edge AI tools.
- Hands-on experience with LLMs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
