Prepared Foods Assistant Manager

Good Food Holdings Companies • Santa Cruz, CA

15h • Onsite

About The Position

New Leaf Community Markets, a cooperative founded in 1985, emphasizes sustainable, locally-produced food and a farm-to-table approach. Their mission is to be a purveyor of good, focusing on natural foods and the well-being of staff, community, and environment. They strive to create an inclusive, caring, and fair atmosphere where staff can thrive. The company values community, integrity, sustainability, quality, and respect, and uses business as a force for change. The Prepared Foods Assistant Manager partners with the Department Manager to oversee the department, including financial stewardship, customer service, merchandising, food safety, work safety, communication, hiring, training, and performance management. This management role requires leadership aligned with company values and promoting a positive work environment.

Requirements

• Previous food service, retail, or grocery management experience required.
• Knowledge of retail grocery Prepared Foods, Deli, or food production department and/or similar restaurant, café, or food industry experience required.
• Entry to mid-level computer proficiency required.
• Skills to manage financial results, including labor, sales, and profit margin.
• Excellent written and verbal communication skills required.
• Basic to intermediate math and computation skills required.
• Skills to read, understand, and follow through on verbal and written instructions.
• Skills to exercise good judgment at all times.
• Skills to resolve conflicts and analyze a variety of situations to find a solution.
• Ability to speak, read, and understand English.

Nice To Haves

• Experience with Excel and inventory software preferred.

Responsibilities

• Partners with Department Manager to manage the department and staff, including financial stewardship, customer service, department conditions, merchandising, food safety, work safety, communication, hiring, training, and performance management.
• Provides leadership in line with company values and promotes a positive and progressive work environment.
• Engages customers in a friendly manner, shares product information, and assists in locating products.
• Seeks opportunities to exceed customer expectations and enhance the customer experience.
• Manages own time and models a flexible work style, shifting tasks as priorities change.
• Represents company values and works cooperatively and positively with team members.
• Gives and receives feedback constructively, promoting a Speak Up culture.
• Promotes a collaborative team environment through recognition, leading by example, and working alongside staff.
• Fosters open communication and creates an environment where staff are invested and encouraged to contribute ideas.
• Resolves staff issues and conflicts proactively.
• Conserves company resources and works in accordance with company mission, vision, values, and sustainability program.
• Adheres to work and food safety policies and contributes to store cleanliness and equipment maintenance.
• Informs management of any problems.
• Observes all company rules and policies.
• Assists in management of all department staff, including review writing, scheduling, and providing ongoing coaching, development, and feedback.
• Assesses, prioritizes, and delegates tasks and production.
• Ensures consistency of department conditions, including stocking, rotation, facing, merchandising standards, and category schematics.
• Ensures satisfactory in-stock conditions and maintains appropriate inventory levels to achieve sales and margin goals.
• Orders Prepared Foods products according to anticipated sales and seasonal needs.
• Trains staff to write orders and production schedules consistent with department goals and standards.
• Builds displays and arranges department products for attractive presentations, highlighting featured/unique/seasonal items.
• Plans for weekly ads, events, and holidays using tools and reports.
• Maintains professional vendor relationships.
• Develops and maintains teamwork among all members of the team.
• Ensures customer special orders are accurately placed and delivered.
• Receives and unloads merchandise, checking quality, count, and condition.
• Stocks and rotates products with attention to product quality and expiration dates.
• Maintains organization, rotation, and cleanliness of back stock areas.
• Assists customers with product selection, shares product knowledge, and makes recommendations.
• Wraps, weighs, and prices products according to department policy.
• Processes customers’ made-to-order items accurately and expeditiously.
• Assists with food preparation and production.
• Plans, leads, and analyzes monthly perishable inventory.
• Demonstrates and shares knowledge of products and industry trends, including culinary terminology, product labeling, and dietary restrictions.
• Demonstrates understanding of labor, sales, and margin goals and factors influencing them.
• Works to meet labor and margin goals and schedules department accordingly.
• Develops and executes plans when results do not meet expectations.
• Coaches department to maintain appropriate, accurate, and organized inventory and back stock.
• Handles damaged and spoiled product according to company policy.
• Maintains working knowledge of department equipment and trains staff and troubleshoots errors.
• Leverages resources and labor to maximize efficiency without compromising quality and service standards.
• Balances administrative tasks with presence on the floor.
• Performs other tasks and duties as assigned.

Benefits

• Comprehensive medical, dental, vision, and 401k at 28 hours a week.
• Great earning potential with the opportunity for growth within our family of brands.
• Paid Parental Leave available.
• Lifestyle Scheduling.
• Public Transport Benefits.
• Paid Community Service Hours.
• 30% discount at all New Leaf Community Markets, Bristol Farms, and Lazy Acres Natural Market locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed