Premium Service Manager

Raiders Football Club LLC • Henderson, NV

6h • Onsite

About The Position

The Premium Service Manager will be responsible for delivering a superior level of service to the Las Vegas Raiders Las Vegas Raiders Season Ticket Member’s (STM). The Premium Service Manager should be professional, customer service-oriented, well organized and positive.

Requirements

• Bachelor’s degree in Business, Hospitality, Marketing or related field required
• Minimum of 3 years of relevant experience in sports/entertainment hospitality, events, or marketing
• Prior sports sales/service/hospitality industry or equivalent experience is required
• Candidate should possess strong, team-oriented work ethic and a positive, “Service-First” attitude
• Excellent interpersonal, verbal and written communication skills with the ability to communicate effectively at all levels
• Candidate should possess excellent time management and organizational skills
• Candidate should work well within a team environment, helping and support to team members
• Able to work flexible hours (including evenings, weekends, and holidays)
• Work non-traditional hours and attend and work Raider and 3rd party events
• Fulfill gameday responsibilities set forth by leadership team
• Ability to work extended hours and flexible schedule including nights and weekends as needed

Nice To Haves

• Previous working experience with CRM/Salesforce and TicketMaster Archtics is a plus

Responsibilities

• Servicing and retaining a dedicated group of Season Ticket Member accounts through touchpoints, agreement execution, exceptional customer service and hospitality
• Produce and execute annual payment invoicing and collections and work diligently toward retention rate each year
• Deliver monthly touchpoints to STM Members via email, phone or written communications to ensure a quality year-round experience
• Provide prompt and professional communication to STM Owners and internal staff
• Maintain accounts, contracts and notes in CRM/Salesforce
• Uphold positive relationships and customer confidentiality
• Provide support for any inbound service-related calls from STM owners
• Provide recommendations to the Director of Premium Service on retention, collection, event and game day strategies
• Participate and contribute to Premium Service team meetings and communication sessions
• Communicate and report to management team on all ticketing issues while assisting to achieve overall department goals
• Review STM payment activities and assist in proactive payment plan strategies
• Contribute positively to the “Team First” environment while offering support to all team and department members
• Work with leadership to execute events such as Draft Party, Training Camp and other inaugural season stadium events
• Oversee all communications with clients, such as: Invitations to events such as the Draft Party and Training Camp, Invitations to stadium events, Pre-game touchpoints to ensure clients are ready for gameday, Post-game touchpoints, Pre-sale offers for non-football events
• All other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level