Premium Review Services Specialist
About The Position
The Premium Review Specialist at Reliable Premium Management is responsible for helping businesses have a smooth workers' compensation audit experience— from gathering documentation through reviewing final results— and communicating the outcome clearly to customers, agents, and carriers. This role is built for someone who's detail-oriented, organized, and highly quantitative: comfortable digging into payroll reports and tax documents to find the real story, and who takes pride in catching discrepancies before they become disputes. This role works closely with the Premium Review Services Manager and Senior Premium Review Services Specialists, and directly with customers, agents, brokers, and carriers, to help deliver RPM's promise of an accurate, audit-forward invoice every day. If you're energized by solving a documentation puzzle, and you believe accuracy protects trust, this role was built for you.
Requirements
- Strong attention to detail
- Sound judgment — knowing when to follow the Playbook and when to escalate
- Organization, especially around documentation and audit trails
- Clear, calm communication, including with dissatisfied clients or carriers
- Comfort working with numbers and resolving discrepancies
- General comfort with technology — able to pick up new systems and tools independently, including in-house/proprietary platforms beyond standard Microsoft Suite products
- 1-2 years of experience in a detail-oriented, documentation-heavy role such as bookkeeping, accounting, insurance operations, payroll administration or similar
- Comfort with Excel, Outlook, and Adobe PDF tools, plus RPM's in-house/proprietary systems (training provided)
Nice To Haves
- Prior experience in audit, insurance, payroll, or accounting-adjacent work is a plus
- Experience with audits (workers' compensation specifically or other financial audits including tax, payroll, and broader insurance)
- Experience working with payroll systems or payroll providers
Responsibilities
- Access and compile payroll reports and tax documentation from payroll providers to support audits, completing requests accurately and on time
- Manage the full audit support lifecycle — from documentation support through final review — tracking progress through defined stages
- Review completed audits for accuracy, identifying discrepancies and determining the cause of premium variances
- Resolve audit and premium questions using Playbooks and SOPs, using judgment to know when a situation calls for structured guidance versus a tailored response
- Communicate audit outcomes to clients, brokers, agencies, and carriers, using de-escalation-oriented communication when partners are dissatisfied with results
- Process audit-related invoices and submit remittances to carriers per company and carrier protocol
- Support premium invoicing for active policies by reviewing payroll reports and generating accurate billing statements
- Monitor ongoing policies for red flags or inconsistencies, addressing issues directly or escalating when a situation falls outside existing Playbooks and SOPs
- Own ongoing invoicing for assigned active policy accounts, verifying payroll data and generating accurate invoices per account setup and carrier requirements.
Benefits
- Quarterly bonus program
- 100% employer-paid medical, dental, vision, life, AD&D, and short-term disability insurance
- 401(k) with 4% company match
- Competitive paid time off
- Two paid 15-minute rest breaks daily, plus a paid 30-minute meal break
- Flexibility and trust to manage your work
- A unique, people-centered culture rooted in ownership, transparency, and learning
- Growth opportunities as the company scales
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
