Premium Recovery Analyst

Berkley•Scottsdale, AZ

1d•Hybrid

About The Position

Nautilus Insurance Group is seeking a Premium Recovery Analyst to join their team in Scottsdale, AZ. This role is located in their Scottsdale, AZ headquarters on a hybrid schedule, working four days in the office and one day remotely. The Premium Recovery Analyst's primary responsibility is to work directly with insureds to recover outstanding Premium Audit and Deductible balances in a customer service-focused environment. This is an opportunity to start a career with a stable Fortune 500 company, Nautilus, which is a W. R. Berkley company.

Requirements

High School diploma or GED equivalent required.
Must have a strong customer service background, working in a fast-paced professional environment.
Must have knowledge and basic proficiency of computer programs in a Windows environment, including Word, Excel, and E-mail.
Sound judgment and decision-making skills.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to handle confidential information.

Nice To Haves

2 years insurance-related experience or training to include basic knowledge of insurance policy and premium transactions is a plus.
College degree in Business Administration, Finance or Accounting preferred.
Completion of general insurance courses or general accounting courses preferred.

Responsibilities

Support the overall management of Nautilus Premium Audit billing inventory, including ensuring all bills are received by agents, coordinating payment arrangements, tracking agent collection activities to ensure all deadlines are met, and reviewing files for external collection.
Establish and maintain a professional relationship when contacting insureds and/or general agents for payment resolution; all calls/e-mails to be performed in a polite, professional, and courteous manner.
Drive collection of delinquent premium audit and deductible balances while demonstrating a high level of judgment in collecting; balance the need to collect while fostering a strong customer relationship.
Effectively handle a high volume of inbound and outbound insured and agent calls.
Partner with insureds and agents to establish payment arrangements to rectify past due A/R balances.
Investigate and resolve complex billing issues with payments, cash application, reconciliations, and system-related issues through collaboration with cross-functional teams.
Effectively use problem-solving skills to address and resolve insured premium audit disputes.
Prepare, assign, and reconcile audit and deductible files turned over to an outside collection agency.
Perform full-cycle agency account billing, including but not limited to reconciling & allocating cash receipts, processing agent payments, and answering AR inquiries.
Create and monitor monthly reports to present to management.
Interact with team members to encourage and foster a positive work environment.

Benefits

Paid Parental Leave (Childbirth Recovery Leave and Primary Caregiver Leave, up to 12 weeks paid)
Medical coverage options
Dental coverage options
Vision coverage options
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
401(k) program
Profit sharing
Stock purchase plan
Life insurance
Travel accident insurance
One paid day off per year to volunteer at a local charity
Tuition Assistance
Industry-Related Education and Exam programs
Special cell phone service discounts with Verizon and AT&T
Plum Benefits program (travel and entertainment discounts)
Flexible work arrangements
On-site newly renovated fitness center (free to use)
Yoga and other classes available for a nominal fee