Premium Recovery Analyst

Berkley • Scottsdale, AZ

11h • Hybrid

About The Position

Nautilus Insurance Group is seeking a Premium Recovery Analyst to join their team in Scottsdale, AZ. This role is located in their Scottsdale, AZ headquarters and operates on a hybrid schedule, requiring four days in the office and one day remote. The primary responsibility of the Premium Recovery Analyst is to work directly with insureds to recover outstanding Premium Audit and Deductible balances in a customer service-focused environment. The role also involves supporting the overall management of Nautilus Premium Audit billing inventory, coordinating payment arrangements, tracking agent collection activities, and reviewing files for external collection. The analyst will establish and maintain professional relationships with insureds and general agents for payment resolution, ensuring all communications are polite, professional, and courteous. A key aspect of the role is driving the collection of delinquent premium audit and deductible balances with sound judgment, balancing the need for collection with fostering strong customer relationships. The analyst will handle a high volume of inbound and outbound insured and agent calls, partner with them to establish payment arrangements for past-due A/R balances, and investigate and resolve complex billing issues. Collaboration with cross-functional teams is essential for resolving payment, cash application, reconciliation, and system-related issues. The role requires effective problem-solving skills to address and resolve insured premium audit disputes, as well as preparing, assigning, and reconciling audit and deductible files turned over to an outside collection agency. Additionally, the analyst will perform full-cycle agency account billing, including reconciling and allocating cash receipts, processing agent payments, and responding to AR inquiries. The position involves creating and monitoring monthly reports for management and interacting with team members to foster a positive work environment.

Requirements

• High School diploma or GED equivalent required.
• 2 years insurance-related experience or training to include basic knowledge of insurance policy and premium transactions is a plus.
• Must have a strong customer service background, working in a fast-paced professional environment.
• Must have knowledge and basic proficiency of computer programs in a Windows environment, including Word, Excel and E-mail.
• Sound judgment and decision-making skills.
• Ability to apply common sense understanding to carry out the instructions furnished in written, oral or diagram form.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to handle confidential information.

Nice To Haves

• College degree in Business Administration, Finance or Accounting preferred.
• Completion of general insurance courses or general accounting courses preferred.

Responsibilities

• Support the overall management of Nautilus Premium Audit billing inventory, including ensuring all bills are received by agents, coordinating payment arrangements, track agent collection activities to ensure all deadlines are met as well reviewing files for external collection
• Establishes and maintains a professional relationship when contacting insureds and/or general agents for payment resolution; all calls/e-mails to be performed in a polite, professional and courteous manner
• Drive collection of delinquent premium audit and deductible balances while demonstrating a high level of judgment in collecting; balance the need to collect while fostering a strong customer relationship
• Effectively handle high volume of inbound and outbound insured and agent calls
• Partner with insureds and agents to establish payment arrangements to rectify past due A/R balances.
• Investigate and resolve complex billing issues with payments, cash application, reconciliations and system-related issues through collaboration with cross functional teams
• Effectively use problem solving skills to address and resolve insured premium audit disputes
• Prepare, assign and reconcile audit and deductible files turned over to an outside collection agency
• Perform full-cycle agency account billing, including but not limited to reconciling & allocating cash receipts, processing agent payments, and answering AR inquiries
• Create and monitor monthly reports to present to management
• Interacts with team-members to encourage and foster a positive work environment

Benefits

• Paid Parental Leave
• Childbirth Recovery Leave
• Primary Caregiver Leave
• Medical coverage options
• Dental coverage options
• Vision coverage options
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• 401(k) program
• Profit sharing
• Stock purchase plan
• Life insurance
• Travel accident insurance options
• One paid day off per year to volunteer at a local charity
• Tuition Assistance
• Industry-Related Education and Exam programs
• Special cell phone service discounts with Verizon and AT&T
• Plum Benefits program offering employees cost-free access to thousands of exclusive travel and entertainment discounts.
• Flexible work arrangements
• On site newly renovated fitness center - free to use for employees.
• Yoga and other classes available for a nominal fee.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED