Premium Recovery Analyst I

Berkley•Moorestown, NJ

22h•Hybrid

About The Position

The primary responsibility of the Premium Recovery Analyst I is to collaborate directly with insureds to collect outstanding Premium Audit and Deductible balances within a customer service–focused environment. Support the overall management of Admiral Premium Audit billing inventory, including ensuring all bills are received by agents, coordinating payment arrangements, track agent collection activities to ensure all deadlines are met as well reviewing files for external collection. Establishes and maintains a professional relationship when contacting insureds and/or general agents for payment resolution; all calls/e-mails to be performed in a polite, professional and courteous manner. Drive collection of delinquent premium audit and deductible balances while demonstrating a high level of judgment in collecting; balance the need to collect while fostering a strong customer relationship. Effectively handle high volume of inbound and outbound insured and agent calls. Partner with insureds and agents to establish payment arrangements to rectify past due A/R balances. Investigate and resolve complex billing issues with payments, cash application, reconciliations and system-related issues through collaboration with cross functional teams. Effectively use problem solving skills to address and resolve insured premium audit disputes. Prepare, assign and reconcile audit and deductible files turned over to an outside collection agency. Perform full-cycle agency account billing, including but not limited to reconciling & allocating cash receipts, processing agent payments, and answering AR inquiries. Create and monitor monthly reports to present to management. Interacts with team-members to encourage and foster a positive work environment. Perform other related duties or special projects as assigned by company leadership or as situation dictates.

Requirements

High School diploma or GED equivalent required.
2 years insurance-related experience or training to include basic knowledge of insurance policy and premium transactions is a plus.
Must have a strong customer service background, working in a fast-paced professional environment.
Must have knowledge and basic proficiency of computer programs in a Windows environment, including Word, Excel and E-mail.
Sound judgment and decision-making skills.
Ability to apply common sense understanding to carry out the instructions furnished in written, oral or diagram form.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to handle confidential information.
Proficiency using Microsoft Office Suite, with a strong background in Excel.

Nice To Haves

College degree in Business Administration, Finance or Accounting preferred.
Completion of general insurance courses or general accounting courses preferred.

Responsibilities

Collaborate directly with insureds to collect outstanding Premium Audit and Deductible balances within a customer service–focused environment.
Support the overall management of Admiral Premium Audit billing inventory, including ensuring all bills are received by agents, coordinating payment arrangements, track agent collection activities to ensure all deadlines are met as well reviewing files for external collection.
Establish and maintain a professional relationship when contacting insureds and/or general agents for payment resolution; all calls/e-mails to be performed in a polite, professional and courteous manner.
Drive collection of delinquent premium audit and deductible balances while demonstrating a high level of judgment in collecting; balance the need to collect while fostering a strong customer relationship.
Effectively handle high volume of inbound and outbound insured and agent calls.
Partner with insureds and agents to establish payment arrangements to rectify past due A/R balances.
Investigate and resolve complex billing issues with payments, cash application, reconciliations and system-related issues through collaboration with cross functional teams.
Effectively use problem solving skills to address and resolve insured premium audit disputes.
Prepare, assign and reconcile audit and deductible files turned over to an outside collection agency.
Perform full-cycle agency account billing, including but not limited to reconciling & allocating cash receipts, processing agent payments, and answering AR inquiries.
Create and monitor monthly reports to present to management.
Interacts with team-members to encourage and foster a positive work environment.
Perform other related duties or special projects as assigned by company leadership or as situation dictates.