Premium Manager | Full-Time | Vanderbilt University Athletics

Oak View Group•Nashville, TN

7d•Onsite

About The Position

The Premium Manager is responsible for the oversight of all suites, clubs, and premium catering operations within the venue. This role ensures exceptional service standards, drives premium revenue performance, is responsible for generating, managing, and coordinating outside catering sales, and supports all operations as needed to achieve overall departmental profitability. The Premium Manager leads all venue activities with a strong focus on service execution, operational efficiency, staff development, and guest satisfaction. This position actively supervises, coaches, trains, and mentors staff to uphold OVG's quality and service standards, while fostering a positive, professional, and collaborative work environment. The Premium Manager also enforces all OVG personnel, operating, and compliance policies; manages event service requirements from planning through execution; and contributes to employment-related decisions, including hiring, training, performance management, and corrective action.

Requirements

Bachelor's degree preferred or equivalent experience in hospitality, large-scale food and beverage, or catering operations.
3-5 years of previous experience with stadium/arena Premium Sales, Catering, Suites, and or Club Level Operations desired.
Ability to work independently on and off venue property with little supervision or oversight.
Demonstrated proficiency in computer applications (Microsoft Office programs with an emphasis on creating Word documents, Excel spreadsheets, and email).
Must have working knowledge of POS systems.
Ability to adhere to a high standard of business etiquette and professional communication.
Ability to consistently represent the Company in a professional, positive, and knowledgeable manner.
Ability to adhere to the highest standard of confidentiality and discretion.
Demonstrated ability to produce detail-oriented, accurate work.
Ability to work a varied schedule, which may include weekends and evenings, as required to ensure event outcome.
Proven ability to make solid, appropriate, and independent decisions.

Responsibilities

Oversee the effective management of Premium Sales, Catering, Suites, Club Level operations.
Ensure consistent, high-quality client, suite holder, and premium guest satisfaction across all service areas.
Serves as primary client contact before the contract is signed; communicates client vision to Executive Chef, Culinary team, and Catering Supervisor to ensure client satisfaction.
Manage and assist in the development of detailed event orders and communicate requirements to internal departments.
Build and maintain strong client relationships through effective communication and exceptional service.
Manage event setup, execution, and teardown, ensuring adherence to client specifications.
Assist in developing and executing additional business opportunities, community partnerships, and special projects as assigned by the General Manager.
Provide continuous training, development, and supervision of Catering Supervisor and Premium hourly staff.
Monitor inventory levels, top-line revenue, and cost of goods, and oversee purchasing to minimize waste and loss.
Enforce all OVG and venue policies related to guest service, quality standards, uniforms, cash handling, operations, and presentation.
Independently sources, identifies, and pursues outside networking opportunities through professional industry resources and community events, or special events attended by prospects.