Premium Experiences - Sales and Program Coordinator
About The Position
Historical Richmond venues Altria Theater and Dominion Energy Center have an immediate opening for a Premium Sales Coordinator. This position assists the Premium Sales Manager with sales, service, and renewals for premium services offered at both venues. The coordinator oversees day-to-day execution of premium products, coordinates the Lexus Lounge program, manages part-time premium sales staff, plans premium events, communicates with clients, maintains CRM records, supports marketing and sales activities, and works with venue departments to ensure client satisfaction. The role also serves as Lounge Manager on Duty during premium events and requires extended or irregular hours, including nights, weekends, and holidays.
Requirements
- At least 1 year of successful sales and service management experience.
- Outstanding written and verbal communication skills to develop strong working relationships with partners, teammates, and other stakeholders.
- Ability to manage detailed work across multiple projects and prioritize efficiently.
- High emotional intelligence, intellectual curiosity, and a desire to grow professionally.
- Ability to independently prioritize and meet competing deadlines.
- Ability to manage multiple tasks while remaining organized, efficient, and calm under pressure.
Nice To Haves
- Premium experience is a plus.
- Interest or experience with Zapier, Asana, Boolean Logic, and/or digital automation.
Responsibilities
- Coordinate day-to-day operations and execution of premium products under the direction of the Premium Sales Manager.
- Coordinate deliverables for the Lexus Lounge program and manage part-time premium sales staff.
- Plan and execute premium events, including preparing event orders with necessary information.
- Communicate with clients by phone and in writing to fulfill requests, answer inquiries, address complaints, and follow up on suggestions.
- Coordinate with Ticketing and the Premium Sales Manager to ensure timely, high-quality ticket delivery to clients.
- Maintain the client database by recording client touchpoints and profile information in the CRM.
- Assist with marketing and promotion of new and existing premium products.
- Schedule annual correspondence and special projects with onsite teams and the program sponsor.
- Support sales activities such as cold calls, tours, and presentations.
- Coordinate with Richmond Venues departments about upcoming activities and operations to support client satisfaction and deliverables.
- Serve as Lounge Manager on Duty during premium events.
- Work extended and/or irregular hours, including nights, weekends, and holidays.
- Complete other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
