Premium Experiences - Sales and Program Coordinator

Legends Global•Richmond, VA

About The Position

Historical Richmond venues Altria Theater and Dominion Energy Center are hiring a Premium Experiences - Sales and Program Coordinator. Reporting to the Premium Sales Manager, this position assists with sales, service, and renewals for premium services at both venues. The coordinator manages day-to-day premium product operations, oversees coordination and deliverables for the Lexus Lounge program, and manages part-time premium sales staff. The role includes planning premium events, serving clients, maintaining CRM records, coordinating ticket delivery, supporting marketing and sales activities, and working with venue departments and program partners. The position requires extended and/or irregular hours, including nights, weekends, and holidays.

Requirements

At least 1 year of successful sales and service management experience; premium experience is a plus.
Outstanding written and verbal communication skills to develop strong working relationships with partners, teammates, and stakeholders.
Ability to manage detailed work across multiple projects and prioritize efficiently.
High emotional intelligence, intellectual curiosity, and a desire to grow professionally.
Ability to prioritize and meet competing deadlines independently.
Ability to manage multiple tasks while remaining organized, efficient, and calm under pressure.

Nice To Haves

Premium experience.
Interest or experience with Zapier, Asana, Boolean Logic, and/or digital automation.

Responsibilities

Coordinate the day-to-day operation and execution of premium products under the direction of the Premium Sales Manager.
Coordinate deliverables for the Lexus Lounge program and manage part-time premium sales staff.
Plan and execute premium events, creating event orders with necessary information.
Communicate with clientele by phone to fulfill requests, answer inquiries, respond to complaints, and follow up on suggestions; provide service through verbal and written communication.
Coordinate with Ticketing and the Premium Sales Manager to ensure timely, quality ticket delivery to clientele.
Maintain the client database by entering touch points and client profile information into the CRM.
Assist with marketing and promotion of new and existing premium products.
Schedule annual correspondence and special projects with onsite teams and the program sponsor.
Assist with sales activities, including cold calls, tours, and presentations.
Liaise with Richmond Venues departments about upcoming activities and operations to support client satisfaction and deliverables.
Serve as Lounge Manager on Duty during premium events.
Work extended and/or irregular hours, including nights, weekends, and holidays.
Complete other duties as assigned.