Premium Billing Specialist

Western National Group & Umialik Insurance•Edina, MN

1d•Hybrid

About The Position

Western National Insurance Group is seeking a Premium Billing Specialist to join their team. This role is integral to the company's day-to-day operations and involves collaborating with other teams. The ideal candidate should be adaptable to a changing environment, enjoy teamwork, and be eager to learn and take on new challenges. Western National Insurance Group reserves the right to fill this position at a level above or below the level included in this posting.

Requirements

Demonstrated understanding of accounts receivable process.
Ability to handle multiple priorities.
Accurate and strong attention to detail.
Demonstrate ability to thrive in ambiguous situations, remaining flexible and adaptable while confidently navigating uncertainty and shifting priorities.
Ability to work effectively with staff from all levels in the organization.
Good organizational, time management, and prioritization skills.
Ability to meet deadlines and maintain confidentiality.
Good verbal, written, and interpersonal communication skills.
Ability to use good judgment and be flexible.
Ability to work independently.
High school diploma or equivalent is requested; two-year degree in related field or experience in lieu of degree is accepted.
Proficient use of various core systems, office and computer equipment, and software packages.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Previous experience working in a billing department.
Prior customer service experience.
At least one year of property-and-casualty experience.

Responsibilities

Processes payments received from policyholders and agents.
Researches and corrects payment application errors.
Conducts daily reconciliation of account receivable receipts with bank deposits for various payment types.
Maintains unclaimed property records to ensure compliance with various state requirements.
Documents procedures and assists in training.
Manages collection process to ensure timely collection of outstanding balances.
Performs duties and activities covered by specific instructions, standard practices, and established procedures that generally require some interpretation.
Gathers input and makes recommendations to solve problems of moderate complexity.
Deals with moderately complex problems that must be broken down into manageable pieces.
Sees relationships between problem components and prioritizes them.
Utilizes available resources to find solutions.
Consistently acts according to customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing customer expectations, using the proper communication channel, and taking ownership to ensure resolution.
Performs special projects and other duties as assigned.