Premium Billing Associate

ICW Group•San Diego, CA

9h•Hybrid

About The Position

The purpose of this job is to perform routine Premium Billing activities. This position exists to assist the Premium Billing department with account activities while providing excellent customer service in line with Company Standards.

Requirements

High School diploma or General Education Development (GED) required.
Minimum 1 year of experience in an office environment in customer service and/or accounting; or equivalent combination of education and experience required.
Knowledge of basic math and accounting concepts is required.
Ability to understand and carry out simple instructions in standard situations.
Must be Customer service oriented with strong organizational skills and attention to detail.
Works well independently and as part of a team.
Ability to effectively present information to policyholders, agents, and internal parties.

Nice To Haves

Associate’s degree preferred.
Working knowledge and skills of Microsoft Office, including Excel, Outlook, and Word preferred.

Responsibilities

Process premium billings.
Produce accurate and timely billings in several billing applications.
Process interim, revised interim, finals, and revised final billings.
Calculate audit billings manually when necessary for accuracy.
Provides premium billing services to customers.
Reviews and responds to emails received by department group email account.
Provides research on payroll reporting status, payments, cancellation/reinstatement status etc.
Handles customers calls from agents and policyholders.
Assists with reporting payroll and processing payments.
References several systems to research policy information.
Updates email contact and coordinates address changes.
Performs departmental administrative tasks.
Process letters, emails, and other items as requested.
Process cancellations and reinstatements notices as required.
Manage data entry input in several applications making sure they are current and accurate.